Lead, Health Informatics

Salary range

The salary range for this position is CAD $45.46 - $65.35 / hour
Why Fraser Health?

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, our people make Fraser Health distinct.

• Effective October 26th, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and the Provincial Health Officer must approve individual medical exemptions.

 

The Lead, Health Informatics - Voice Services, Digital Patient and Provider Experience (DPPE) is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.

Build your career experience as you:

• Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.
• Provide your excellent communication skills to convey technical message to audiences of different backgrounds
• Provide consulting support for all phases of project development, implementation, and system operations management.
• Provider mentorship to team members

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor's degree in Computer Science/Engineering, information technology, networking, or telecommunications; Bachelor’s of Science with a technology focus; or 5 years of work experience
• Requirements elicitation and documentation
• Excellent customer service and clinical user engagement
• Meeting facilitation and presentation
• Knowledge of HP MFP devices and software such as HP Capture & Route, CDS (Foreword advantage), Cisco CUCM
• Microsoft Office skills (Word, Excel, PowerPoint)
• Prior experience with Cisco network and telephony technologies, MS Teams Voice would be an asset.

Key Responsibilities:

• Provide expert assessment and advice related to the planning and implementation of current state, and future state of telephony equipment at sites
• On-site and remote device testing
• Use case/work flow documentation
• Project change control for technical changes
• Site Liaison during project deployment
• Provide user training and support.
• Operational IT Support
• Ability to travel with in the lower mainland (must have reliable transportation)
• Travel area Burnaby to Hope

An asset to this role would be:

• Project Management experience in the area of telephony is preferred.
• Technical knowledge about HP, Cisco and telecommunications infrastructure is an asset.
• Facsimile technology knowledge
• Expert level in Word, Excel and Outlook
• ServiceNow knowledge
• Business Analysis certification and experience preferred
• ITIL and PMP certification preferred. Prior work as a project manager preferred.
• Shipping/receiving and inventory logistics

This is a Permanent Full Time position, position located at Central City, Surrey BC.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

• A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
• We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Are you ready to take the next step in your career? Apply today so we can continue the conversation and make a difference in the communities we serve. We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.

• Curious to know what it’s like to work here? Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project.  Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities

1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager.  Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications

Education and Experience

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.