Lead, Information System and Knowledge Management

Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a Change Management Communications Lead!

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.  

As the Change Management Communications Lead, you will play a crucial role in supporting Fraser Health's strategic initiatives to smoothly integrate process and technology change within the organization. This involves collaborating with various departments, including HR Consulting, Benefits, Workforce Optimization, Finance, Payroll and IT. Your primary focus will be on ensuring impacted groups are informed at all the stages of the implementation and post-implementation. You will work the Change Management Senior Consultants and other Change Management Office leads to support the definition and execution of the communications plan.

Here's what you'll be doing:

• Work directly with Change Management Leads, System Integrators, and Program Leads to develop strategies and plans to support the training, communication and engagement activities for impacted groups.
• Be part of an integrated Change Management team in supporting the strategic change plan including communications, training and engagement.
• Create comprehensive communication plans tailored to specific change initiatives, outlining objectives, key messages, target audiences, channels, and timelines.
• Identify and analyze groups impacted by change, ensuring their concerns, needs, and feedback are incorporated into communication strategies to foster engagement and buy-in.
• Collaborate with process owners and subject matter experts to craft clear, concise, and compelling messages that resonate with diverse audiences, addressing their concerns, highlighting benefits, and emphasizing the rationale behind organizational changes.
• Produce high-quality communications including newsletters, emails, presentations, FAQs, visual assets, and other materials to effectively convey change-related information to various groups.
• Establish mechanisms for collecting feedback, such as surveys, focus groups, and one-on-one interviews, and analyze data to identify trends, concerns, risks and areas for improvement.
• Provide guidance and support to leaders and employees on effective communication practices, including delivering difficult messages, managing resistance, and promoting a culture of open dialogue.
• Collaborate with change agents, champions, and other key groups to cascade messages, gather insights, and reinforce communication efforts at various levels of the organization.
• Support the Change Management team through the coordination of the change agent network responsible for delivering key messages throughout Fraser Health.
• Assist the Change Management team by supporting the preparation of training material and facilitating training sessions.
• Apply Change Management principles consistent with industry standard change management methodologies to all communications, change and training programs.
• Collaborate with business process owners and subject matter experts to identify communication needs, define key messages, and deliver communication interventions to all impacted audiences.
• Continuously adjust communications throughout the course of the program as audience and program needs evolve, and as feedback is received via Change Readiness Assessments and through two-way communication channels like the change agent network.
• Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership.

To qualify for this role, you'll need:

• Designation or accreditation in Change Management is highly desirable (e.g. CCMP, PROSCI)
• Five years of proven experience in change management communications or related roles leading large-scale cross functional process and change management initiatives.
• Experience setting up training programs, ideally in an HR environment in healthcare.
• Strong strategic thinking and project management abilities.
• Ability to collaborate effectively with cross-functional teams.
• Highly collaborative with excellent interpersonal, negotiation, influence and conflict management skills.
• A Bachelor's Degree in Human Resources, Business Management, Computer Science, or Accounting.
• Three to five years of recent, related experience in Human Resources or Corporate Finance Accounting, with involvement in systems review and technical systems work, or an equivalent combination of education, training, and experience.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer. 

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead supports the initiatives of Fraser Health's knowledge management strategy, primarily reporting to the assigned program/service with a matrix report to People Informatics & Systems, or reporting directly to People Informatics & Systems. Providing consulting and technical services, the Lead supports the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance. The Lead works with Employee Experience areas such as HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization, and/or Finance and Payroll departments and their respective customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources. Works to ensure the smooth integration of information between payroll, benefits, finance and human resources. Reviews management plans, identifies sources of information and compiles reports with cost impact assessments. Identifies training needs within the assigned program/service area and provides training to staff to develop in-house expertise. Supervises and provides leadership to assigned staff.

1. Provides consulting and technical resources to Employee Experience and/or Finance areas by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management - getting the right knowledge to the right people at the right time and helping people share and put information into action to support organizational performance.
2. Works within the assigned portfolios to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
3. Establishes service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects. Monitors and reviews processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
4. Interfaces and establishes service time frames for testing on development services and go-live installations of software applications.
5. Assess internal and external customer information and service needs; works within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems; assesses HR/Compensation/Staffing/Finance/Payroll practices and makes recommendations on changes to better align with an effective distribution of knowledge.
6. Develops systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
7. Designs, develops and maintains, and/or works with-outside vendors to develop software applications to support our HR process/program and knowledge needs.
8. Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts system/work analysis, determines application code specifications and tests the performance of systems.
9. Works with assigned portfolios to assist in the exchange of information between Fraser Health and outside sources.
10. Reviews organization structure proposals, compiles reports from Meditech and/or Human Resource Information databases, prepares cost impact assessment and reports.
11. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations).
12. Supervises and provides leadership to assigned staff; assigns work, monitors the quality of work and completes performance appraisals.

Education and Experience

Bachelor's Degree in a field related to Human Resources, Business Management, Computer Science or Accounting, and three (3) to five (5) years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated experience with application of human resource/finance programs/objectives as applicable.
• Demonstrated proficiency with desktop software applications such as Intranet technology, software applications such as Access, Excel, database reporting such as Crystal Reports. Meditech experience including NPR Report Writing as asset.
• Physical ability to perform the duties of the position.