KYC Manager, Quality Control - Capital Markets

Job SummaryJob DescriptionWhat is the opportunity?Global Know Your Customer (KYC) Refresh Team is seeking a highly talented Quality Control (QC) expert, specializing in domestic and international AML policies and KYC, to lead the RBC Capital Markets KYC QC function. In this role your primary responsibility is supporting the Senior QC Manager with management of the QC Team and identifying and providing training, to enhance regulatory/ policy knowledge across the QC and Refresh team.What will you do?Manage a team of QC analysts by providing professional coaching, guidance on feedback to refresh analysts with business empathy and identify any training or learning objectives for the team.Motivate individual and team performance to conduct accurate QC reviews of Global KYC Refresh cases for Capital Markets (CM), to increase capacity and throughput while developing top talent by ensuring there is a written, digitally stored development plan in placeBuild and maintain strong relationships with key global KYC Capital Markets stakeholders.Enhance current KYC procedures to ensure regulatory updates have been captured and conduct regulatory update training to the KYC Refresh Team.Ensure process updates from a KYC regulatory requirement and end user application perspectiveSupport the Senior QC manager with ad-hoc tasks across the team (e.g., Outreach escalations or Oversight reporting analysis & responses).Lead by example, react flexibly to changing business needs and ensure that skill set can be transferred to support other teams including QC and Regional Onboarding teamsWhat do you need to succeed?Must havesBA/BS or equivalentPeople management experienceKYC QC or Client Onboarding QC experience is preferred.Minimum 3-5 years of KYC/AML Capital Markets experience with a financial institution.In-depth knowledge of global Regulatory requirements (IIROC, FINTRAC, FINRA, FCA, BSA, MAS, etc.) and/or experience working with regulatory or rule-based environments.Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure. Identify training opportunities through QC trend analysis and provide training to the Refresh & QC team.Excellent managerial, communication (verbal & written) and planning skills to coordinate with QC analysts, to drive consistent and accurate QC outcomes across the team.Working knowledge of MS Office (Word/Excel/PowerPoint)Familiarity with Capital Markets products, trade systems and business lines.Nice to havesFenergo, Goldtier or CDR expertise or advanced knowledge of CM trading & settlement applicationsCertified Anti-Money Laundering Specialist (CAMS) designation or equivalent AML certification/license/control testingWhat is in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensationAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilitiesLeaders who support your development through coaching and managing opportunitiesFlexible work/life balance optionsJob SkillsAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Capital MarketsJob Type:RegularPay Type:SalariedPosted Date:2024-04-12Application Deadline:2024-05-06Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.