Assistant Customer Service Manager

Overview:

To assist in ensuring the proper and effective functioning of the front end staff to ensure efficient and courteous customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
• To assist in the directing and supervising of all front end staff to secure efficient and courteous customer service;
• Assume responsibility of managing and scheduling the department in the absence of the Customer Service Manager;
• To support the Customer Service Manager in performance management of unionized employees;
• To complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee;
• To ensure completion and follow up on produce tests, as required;
• Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc;
• To complete reports and maintain accurate data from swedamart;
• To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales;
• To assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures;
• To update and maintain accurate information in the computerized registers;
• To operate a cash register and serve the public in a courteous manner;
• To solve any customer/employee complaints or problems while left in charge of the department;
• To perform other duties, as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills

• The ideal candidate must possess a minimum of 3 years’ cashier experience in a retail grocery environment.
• Office and management experience is a definite asset;
• Flexibility to work a variety of hours including days, evenings, and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent organization, communication and interpersonal skills.

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace. ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.