Junior Banking Change Manager to incorporate business process improvement and change for the Digital banking Team -74047-1

Change Manager

Line of Business: Digital & Enablement

Duration: 12 months

Remote/Hybrid: Hybrid // Wednesday core day // 1 Friday a month

Office Location: 81 Bay 18th Floor

Responsibilities:

The Digital Adoption & Enablement Consultant is accountable for supporting leadership in the planning, coordination, assessment, development and implementation of key internal initiatives, including the delivery and support of digital and enablement projects, to frontline teams, management and designated internal partners; focused on digital client experience and digital adoption. The role will support and execute on initiatives and provide insights to the digital and enablement project teams in achieving improvements in their overall business processes, client experience and operating efficiency to support and realize the benefits of our digital platform investments. The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal audiences at various levels.

The scope may include working with multi-functional teams to assist in developing insights, executing and completing selected short or medium term plans (60d / 90d / 180d plus), digital and enablement adoption and communication plans focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales across the client and employee experience. The role will work with people at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of business improvement initiatives.

• Support and/or lead projects or small to large work packages that deliver new or improvements to digital and enablement capabilities, operational efficiency, client and employee experience and/or digital adoption growth

• Maintain or Enhance strategic partnerships with Front-line, Risk, Product, Sales Effectiveness and other business partners; maintain regular contact to determine needs and provide appropriate information as it relates to digital capabilities.

• Partner with required SME's to incorporate business process improvement and business change best practices into daily activities/routines as it relates to new or existing digital capabilities.

• Research opportunities to deliver an improved client and employee experience; active participation in the channel strategy and roadmap development and execution.

• Support projects to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations to drive digital adoption and transaction migration from branch network.

• Assisting the digital advocacy and enablement team in the day to day activities of supporting frontline teams, clients and employees on digital and enablement capabilities.

Must Have Requirement:

-Change Management or equivalent work experience (1-3 years exp)

-Experience (1 - 3 years) of project coordination

-Knowledge of banking digital capabilities

-Understanding of the needs and issues of Retail and Business Banking businesses

- Microsoft tools // office 365