Technology Lead - Salesforce

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

We are seeking a highly skilled and motivated Salesforce Tech Lead to join our Retirement delivery team and our Global Wealth and Asset Management Salesforce Center of Excellence. The ideal candidate will have a strong background in Salesforce development and administration, as well as experience in the retirement or financial services industry more broadly. The Salesforce Tech Lead will be responsible for leading the implementation and ongoing maintenance of Salesforce solutions to support our business processes and customer relationship management.

Responsibilities:

• Lead the design, development, and implementation of Salesforce solutions to meet the specific needs of the retirement industry
• Collaborate with business collaborators to understand requirements and translate them into technical solutions within Salesforce
• -Manage and maintain existing Salesforce configuration, customizations, and integrations
• Provide technical leadership and guidance to a team of Salesforce developers and administrators aligned with our corporate standards.
• Conduct code reviews, ensure standard methodologies are followed, and provide mentorship to junior team members
• Stay ahead of with Salesforce technologies and standard methodologies to drive continuous improvement and innovation
• Work closely with multi-functional teams to integrate Salesforce with other systems and applications

Qualifications:

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
• Salesforce certifications such as Salesforce Certified Platform Developer, Salesforce Certified Administrator, and Salesforce Certified Sales/Service Cloud Consultant
• - Minimum 10 years of experience in Salesforce development and administration, with at least 2 years in a leadership role
• Solid understanding of retirement industry processes and standard methodologies
• Experience with Salesforce Lightning, Apex, Visualforce, and Salesforce integrations
• -Superb communication and interpersonal skills with the ability to collaborate effectively with business collaborators and technical teams
• Proven ability to lead and mentor a team of Salesforce developers and administrators

This is an exciting opportunity for a dedicated Salesforce Tech Lead to make a significant impact in our retirement space and contribute more broadly to our Global Wealth and Asset Management Salesforce COE. If you are passionate about bringing to bear Salesforce to enhance customer experiences and drive business growth, we would love to hear from you!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.