Nurse 3 - Team Leader - Health Links - Info Sante
Winnipeg Regional Health Authority
Winnipeg, MB-
Number of positions available : 1
- Salary To be discussed
- Published on May 6th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
Requisition ID: 380517
Position Number: 20057204
Posting End Date: May 12, 2025
City: Winnipeg
Employer: Misericordia Health Centre
Site: Misericordia Health Centre
Department / Unit: Health Links
Job Stream: Clinical
Union: MNU
Anticipated Start Date - End Date: 05/12/2025 - Indefinite
Reason for Term: Other Leave
FTE: 0.70
Anticipated Shift: Days;Evenings;Weekends
Work Arrangement: In Person
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Salary: $43.321, $44.781, $46.308, $47.795, $49.176, $50.682, $52.238, $53.283
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.
Team Leader is a member of the Primary Health Care Team with a commitment to service excellence.
This position reports to the Health Links-Info Santé Manager and is the primary point of interaction with the contact centre nurses; is hands-on and leads by example.
Team Leader takes the initiative to identify and solve-problems.
- A minimum of 3 years recent experience in contact centre telephone triage required; equivalent skill sets may be considered.
- Past clinical experience in Emergency Department or Community Health an asset.
- Experience with multiple software applications preferred.
- Experience in education & coaching is an asset.
- Baccalaureate of Nursing preferred or a combination of experience and other advanced education considered.
- Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
- Current registration with CRNM required.
- Active participation in professional associations e.g., Association of Regulated Nurses of Manitoba (ARNM) preferred.
- Computer proficiency required.
- Fluency in English preferred, in French desired and in any other languages an additional asset.
- Works within MHC’s core values, philosophy, vision, CQI goals, policies and procedures.
- Ability to function as an effective member of an interdisciplinary team, including collaboration, teamwork and good communication skills.
- Understanding of contact centre operations.
- Confident, positive attitude with commitment to work in a team environment.
- Adaptable and reliable with the ability to coach and counsel staff.
- High-stress due to nature and large volume of calls in a fast-paced environment where customer service is part of the business and also managing the challenge of meeting administrative quality expectations.
This term position may end earlier as outlined in your collective agreement.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.
Interviewed candidates may be called upon to participate in a skills assessment.
Any application received after the closing time will not be included in the competition.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Requirements
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