Manager Home and Community Care (RN) - Full-time
VON Canada
Hamilton, ON-
Number of positions available : 1
- Salary To be discussed
-
Permanent job
- Published on July 3rd, 2025
-
Starting date : 1 position to fill as soon as possible
Description
Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Visiting Nursing\u00A0
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
Job Summary:
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home care services, staff hiring, supervision and training, client service programs and team operations.
Job Summary:
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home care services, staff hiring, supervision and training, client service programs and team operations.
Key Responsibilities:
- Directs the implementation of local programs/services, and monitors delivery of client-centred\u00A0services within their program.
- Oversees day to day operation and performance of employees and volunteers for multiple\u00A0programs and locations in accordance with current regulatory guidelines, VON policies,\u00A0procedures and standards and current strategic direction.
- Completes risk assessments, investigations of issues, injuries and reporting related to\u00A0client or employee/volunteer incidents.
- Monitors performance related to funder expectations (KPIs) regularly and contributes to the\u00A0development and implementation of quality improvement activities to achieve performance\u00A0targets through monitoring of reported services.
- Ensures new employees/volunteers within the programs complete the orientation process and\u00A0that all probationaryreviews and annual reviews are completed.
- Supports employees to identify staff/volunteer recruitment requirements for Client Service\u00A0programs and ensures that appropriate recruitment, screening, training, support system and\u00A0recognition of staff/volunteers is established.
- Applies a working knowledge of the relevant collective agreements and application of local\u00A0labour rules in daily decision-making activities.
- Participates and assists with budget preparation, financial performance management and\u00A0measurement reports.
- Monitors and adjusts program expenses to ensure that programs are operating in a balanced\u00A0financial position.
- Ensures that operational teams collaborate with Accounts Receivable & Payable department\u00A0to ensure that client aged accounts are actioned, employee/volunteer expenses are\u00A0reimbursed, and vendor invoices are processed and coded according to the budget in a
timely manner. - Participates and/or facilitates local, regional or national teams or committees as required such\u00A0as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment\u00A0and Retention.
- In collaboration with internal stakeholders, develops team procedures and guidelines to\u00A0ensure best practices are met in the completion of all tasks or programs.
- Ensures communication with the local community and system partners (May include\u00A0funders, donors, vendors, other CSS agencies, community organizations,\u00A0retirement/long-term care homes, hospitals, family health teams, Ontario Health, DSO\u00A0and schools) about access to programs and services.
- Receives, responds, and investigates all employee/volunteer, family and client\u00A0complaints or issues related to service delivery engaging other managers in resolving\u00A0the issue or complaint and escalates, if required, to the appropriate Senior\u00A0Manager/Director.
- Ensures occupational health and safety policies, programs and activities are communicated and\u00A0enforced , in compliance with VON\u2019s health and safety policies and guidelines and the\u00A0Occupational Health and Safety Act.
- Assesses and documents community needs and assists and/or partners with internal/external stakeholders in developing business and funding proposals to meet emerging\u00A0opportunities.
- Implements new business opportunities in collaboration with internal VON stakeholders,\u00A0community partners and funders.
- Sources and establishes licensing, lease and vendor agreements or contracts with local\u00A0partners for service delivery locations or services to meet community and operational needs.
- Works in collaboration with internal and external educational partners to ensure staff are trained\u00A0and competent within their roles. Specifically, ensures employees have strong assessment skills\u00A0including their understanding of the interRAI CHA assessments and client outcomes scales.
- Completes presentations, plans and reports for internal and external stakeholders\u00A0conducting relevant analysis and ensuring timely submission.
- Facilitates employee/volunteers development and growth using a team approach. Working in\u00A0concert with the practice leaders and educators to facilitate excellent outcomes for quality care\u00A0delivery, client service, provider safety, and service provider competence.
- Facilitates the annual client experience survey to seek feedback from client and caregivers\u00A0about programs and services. Reviews, analyzes results and implements quality improvement\u00A0plans accordingly.
- Provides service provider personnel with access to clinical advice, support and clinical\u00A0reference resources.
- Participates in the on-call rotation.
- Additional responsibilities as assigned.
Common Leadership Responsibilities:
- Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
- Ensures the completion of performance development and learning plans for all staff.
- Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.
- Provides leadership and commitment to building client and family engagement and following Accreditation Canada Standards.
- Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon.
- Compliant with the VON Safety Management System, including all Safe Work Practices and\u00A0Procedures.
- Promotes work/life balance fostering professional excellence and personal fulfilment and health.
- Promotes the use of technology-based systems for the capture, transformation and distribution\u00A0of knowledge.
- Abides by all confidentiality and protection of personal information policies, regulations and\u00A0practices and ensures appropriate safeguards are in place in the Region.
External and Internal Relationships:
- Engages, builds and sustains strategic relationships with current, new and prospective VON\u00A0partners, funders and community organizations.
- Ensures communication with the local community and system partners (May include funders,\u00A0donors, vendors, other CSS agencies, community organizations, retirement/long-term care\u00A0homes, hospitals, family health teams, Ontario Health, DSO and schools) about access to\u00A0programs and services.
- Regularly liaises/communicates proactively and constructively with various members of the home care and clinical management teams.
- Develops effective internal relationships across departments to facilitate department objectives\u00A0and responsibilities.
- Interacts with Client Organizations such as LHIN, CCAC, District Health Authorities, Ministries of\u00A0Health and community health, social and service agencies.
Education, Designations and Experience:
- Bachelor or Post-Secondary education in a related field.
- A minimum of 5 years\u2019 experience in functional area.
- A minimum of 2 years\u2019 experience managing others.
- A minimum of 2 years\u2019 experience in community work and working with community partners in a\u00A0collaborative way.
- Experience engaging with municipal, provincial and national external groups in a related field.
- Experience in negotiation, conflict management, financial management and working with staff\u00A0and volunteers.
- Experience working in a unionized environment is an asset.
Skill Requirements:
- Excellent critical thinking, assessment and problem-solving skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.
- Demonstrated ability to effectively structure daily work activities with minimal supervision.
- High level of organizational and interpersonal skills.
- Able to work under pressure in a fast-paced environment while balancing competing priorities.
- Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.
- Strong public relations and networking skills.
- Demonstrated skillsets in leadership, and team building.
- Ability to accept and facilitate change.
Other:
- Must have a personal vehicle or access to reliable transportation and possess both a current driver\u2019s license and proof of vehicle insurance, if applicable.
- A current and original copy of a satisfactory Criminal Records Check.
- A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
- Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings.
- Ability to speak French is an asset in French Designated areas.
- Available to work flexible hours.
- The use of Personal Protective Equipment (PPE) may be required
Work conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.\u00A0
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Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). \u00A0If the posting remains open after the initial deadline, VON may close the posting at its\u2019 discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.\u00A0
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
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