Concierge Site Supervisor

Concierge Site Supervisor
Job location: GTA, Toronto
Pay: $20-$22/hr (40 hrs a week, usually Monday – Friday, 7 am – 3 pm)

Responsibilities

• Create strong relationships with [property management and condo board members
• Support concierge staff
• Review reports, daily logs, identify issues and update submissions
• Display a professional image and courteous manner in all communication to clients
• Schedule and oversee staff in building
• Provide coverage for staff who are away, sick or on leave. If unable to find coverage, supervisor must cover the shift
• Escalate site related concerns issues directly with the area manager
• Keep an up-to-date record to report on day-today operations
• Maintain a list of emergency procedure and phone numbers
• Conduct daily parcel audits and immediately notify the area manager of any discrepancies
• Provide performance feedback to area manager on regular basis
• Ensure building surveillance equipment/systems are working and accessible to staff
• Ensure condominium safety an emergency procedure is followed
• Resolve employee complaints or escalate to area manager
• Other duties as assigned

Qualifications:

• Experience in security / concierge services +2 years
• Valid Ontario security license is a must
• Able to commute to various GTA locations
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Organizational skills and ability to multitask in a fast-paced environment
• Security experience an asset