Administrative Clerk – Contracts and Customer Service

We are looking for a person who will be trained for both positions: Clerk – Cemeteries and Prearrangements and Administrative Assistant – Sales.

Cemeteries and Prearrangements Clerk:

• Register, review and update funeral prearrangement and cemetery contracts;
• Verify, calculate and enter commissions in accordance with established policies;
• Process cancellations, contract amendments and transfers of plots;
• Calculate refunds related to contract cancellations or amendments;
• Ensure that client records and permanent files are updated;
• Register and update contracts with the Office de la protection du consommateur (OPC);
• Respond to requests for information from families, advisors, directors, assistants and other internal and external stakeholders;
• Perform any other related duties.

Administrative Assistant – Sales:

• Review prearrangement and cemetery contracts to ensure compliance with policies, procedures and legal requirements;
• Verify, calculate and enter commissions in accordance with established policies;
• Validate and review requests for contract cancellations or amendments;
• Conduct administrative follow-ups with the various stakeholders;
• Respond to requests for information from families, advisors, directors, assistants and other internal and external stakeholders;
• Collaborate with the sales teams to ensure the prompt and compliant processing of files;
• Perform any other related duties.

APPLICABLE CONDITIONS

• Regular unionized position;
• Work schedule: Monday to Friday, from 8:00 a.m. to 4:00 p.m.;
• Daily schedule of seven (7) hours, in accordance with the collective agreement;
• Hourly rate of $27.48 while assigned to the position of Clerk – Cemeteries and Prearrangements;
• Hourly rate of $28.97 while assigned to the position of Administrative Assistant – Sales;
• Working conditions are governed by the collective agreement currently in effect.

REQUIREMENTS

• High school diploma or any combination of education and experience deemed equivalent;
• Minimum of two (2) years of experience in administrative functions;
• Experience in a customer service environment;
• Experience in document validation or administrative file processing (an asset);
• Excellent command of French and good knowledge of English, both spoken and written, in order to serve a bilingual clientele;
• Good command of the Microsoft Office suite (Word, Excel and Outlook);
• Experience with integrated management software (ERP or CRM) (an asset).

QUALIFICATIONS

SUBMISSION OF APPLICATIONS

In accordance with Article 9.01 d), interested individuals must submit their application in writing (email: rh@urgelbourgie.com) or in person to the Human Resources Department during the posting period. Your application must include your name, seniority date, and telephone number.