Food Services Assistant - RR

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Posting Information:

This position work 33 weeks per year (35 hours per week) Normally from September to April.

The internal posting deadline for this position is Friday, August 8 at 11:59PM. This position is contingent on funding.

Job Description:

Primary Purpose

Perform a wide variety of duties in a moderately directed manner supporting the preparation and service of innovative, fresh, and great tasting food in various outlets while delivering a superior customer experience with personalized, friendly, and knowledgeable service.

Key Accountabilities

The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors. Examples include but are not limited to:

• Food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes. Monitor other staff on portion control. Review menu and anticipate product needed. Determine food rotation and unit set up. Monitor and record product waste.
• Change menu in the event of shortages or when substitutions are needed.
• Merchandising and display set-up. Ensure food is visually pleasing. Maintain stock replenishment. Submit orders by phone using guidelines. Counting and recording inventory.
• Respond to immediate customer needs. Meet service standards, use “making it right” protocol as necessary. Respond to and assist other staff in handling difficult customer concerns.
• Processing general transactions. Loading cards with funds. Process refunds and voids. Troubleshooting general POS issues. Safe combination holder. Balancing safe daily.
• Opening and closing units, and as such, hold unit keys. Oversight of break coverage with casual or support staff. Ordering/replenishing/transferring product during the shift.
• Coach, train and assign work to others. Provide problem resolution as needed.
• General cleaning and sanitizing. Report equipment issues to Supervisor. Complete or delegate preventative maintenance cleaning. Troubleshooting equipment issues to be addressed and delegate work, or report serious repair issues to Supervisor.
• Assist with health & safety inspections, initiating corrective action as needed or report to Group Leader/Supervisor. Monitor others to ensure H&S is practiced.
• Complete Food Safety certification training.

Required Qualifications

Education

• Minimum 3-5 years experience in food service retail operations.

Experience

• Experience leading others.
• Experience with point of sale equipment and cash handling.
• G driver’s license would be an asset

Knowledge/Skills/Abilities

• Ability to work in a fast paced, customer oriented environment.
• Interpersonal, organization and communication skills.
• Ability to remain calm and polite at all times, be able to multi-task and show initiative

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.