Lead Intake and Referral Coordinator

Altum Health is a department within the University Health Network with over 300 employees across several sites with treatment clinics in Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, and Vaughan. We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

Division 3 of Altum Health is Assessment Services for which UHN - West Park Assessment Centre falls under. We are a provider of objective third party assessments and multidisciplinary assessment services to auto insurers, the medical‐legal, disability management community and employers.

At Altum Health, we believe in providing “The Right Care. Always”. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals.

UHN - West Park Assessment Centre is seeking an experienced Lead Intake and Referral Coordinator to oversee the Intake and Referral Process, end to end, including but not limited to, triage, coordination/assignment of work to team members, communication with referral sources when required, issue(s) escalation and resolution. Additionally this role will understand the complexities related to the assessment process and will ensure operational efficiency.

In accordance with established standards, professional requirements, the Lead Intake and Referral Coordinator’s role is an integral member of Intake & Referral team and a point of contact for Referral Specialists and Client Service Representatives related to intake, scheduling and report finalization. This position plays a key role in contributing to the quality of customer satisfaction and services provided by the Assessment Centre.

As the Lead Intake and Referral Coordinator, you will need to demonstrate a strong ability to lead a team and must possess knowledge of intake processes within the Auto Insurance Industry. The Lead Intake and Referral Coordinator ensures a smooth workflow by arranging specific needs and accommodations for a range of customers, including Assessors, Insurers, and Assessment Centre Staff.

This role is essential for facilitating seamless operations and effective communication among all involved parties. The Lead Intake and Referral Coordinator must be adept at managing multiple tasks and priorities in a fast‐paced environment, ensuring efficient processing and coordination to meet the demands of all stakeholders. Excellent skills in Quality Assurance and accurate referral processing are required.

KEY RESPONSIBILITIES:

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.