Customer Service Representative

TWO MEN AND A TRUCK

Ottawa, ON

Number of positions available : 1
Salary To be discussed
Published on April 20th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

HIRING IMMEDIATELY!

TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work environment. Join our team today!

Responsibilities

Provide outstanding customer service on all calls and online inquiries
Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
Utilize your sales proficiency to secure critical sales
Enter, schedule, and coordinate customer moves
Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
Prepare and accurately complete all required paperwork
Follow-up with customers post-move to ensure satisfaction
Calmly and professionally handle customer concerns, complaints, or customer service issues
Will participate in other sales, marketing, and networking activities in addition to charitable move coordination as well as manage the PR calendar
All other duties as assigned

Moving is stressful - join our team and help take the stress out of our customer’s day.

Job Requirements

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!

High school diploma or post graduate is preferred.
A minimum of six months to one year of customer service and/or office experience is required
Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
Excellent customer service skills (friendly, courteous and helpful)
Demonstrated understanding and application of effective selling strategies and techniques
Confidence to initiate customer contact, and comfortable asking for the sale
Strong team player who works productively with a wide range of people and personalities
Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
Basic computer and keyboarding skills
Able to perform basic business math
Able to present a professional image at all times to customers and vendors
Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.