Benefits
Telework
100% work from home
Description
Must have prior experience in collections to be a supervisor
Job Overview
If you are professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in both French and English, we want you! (And a little competitive spirit doesn't hurt either!)
We are seeking individuals to work at TCR as Debt Counsellors. In this role, you will provide debt collection services to a variety of clients and portfolios and help Canadians rebuild their credit. Please note that while this is a work-from-home/remote position, you must live within a reasonable distance of TCR's office in Laval, QC to pick up and return the equipment assigned to you for the duration of your employment.Responsibilities
• Contact customers by phone to negotiate payments on overdue accounts
• Assist customers by offering solutions to meet their financial goals, such as debt management
• Analyze and assess customers' financial situations, creditworthiness, and repayment capacity
• Conduct initial screening using online tools and in-house systems
• Follow regulations and guidelines according to provincial and federal laws and customer-specific directives
• Negotiate professionally and respectfully with customers and explore funding options to determine the best possible arrangement
• Obtain comprehensive credit and loan information
• Clearly and concisely document the details of each call
• Request statements for overdue accounts and forward irreconcilable accounts for legal action
• Review and update credit and loan files
• Other duties as assigned
Read more
Requested skills
• Experience in a call center environment is an asset
• Excellent communication skills – both verbal and written
• Good listening skills
• Good negotiation skills
• A compassionate and empathetic approach
• Ability to maintain an objective/non-judgmental stance even when speaking with customers in emotional/difficult situations
• Proficiency in computer skills and office software
• Ability to achieve performance targets
• Ability to work rotating shifts (evenings and/or weekends)
Commissions
performance incentives
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Work experience (years)
0-2 years
Written languages
Fr : Advanced
En : Advanced
Spoken languages
Fr : Advanced
En : Advanced
