Senior Manager, Clinical Information Systems

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description:

Job Summary

The Senior Manager, Clinical Informatics provides operational leadership for the optimization, sustainment, and adoption of SHN’s clinical information systems, with a primary focus on Epic.

Reporting to the Director, Clinical Information Systems, this role leads teams responsible for Epic system configuration, optimization, training, super user enablement, business analysis, and project delivery. The position supports SHN in a post‑implementation, steady‑state environment and ensures alignment with the Digital Services roadmap.

The Senior Manager, Clinical Informatics represents SHN at ENHANCE Ontario (EO) forums and supports the execution of regional initiatives at the local level.

Key Responsibilities

Operational Leadership

• Lead and manage Clinical Informatics staff, including clinical informatics specialists, trainers, coordinators, and students
• Establish and manage operational priorities aligned with organizational strategic priorities and Digital Services roadmaps
• Provide oversight of clinical informatics ticket intake, triage, prioritization, and escalation in partnership with Digital Services and ENHANCE
• Oversee performance management, staff development, and workload planning
• Promote a culture of accountability, service excellence, and continuous improvement

Clinical System Optimization & Epic Build

• Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains
• Oversee local Epic build, configuration, testing, and deployment activities
• Ensure system changes are clinically validated and aligned with best practices and regional standards
• Partner with clinical and operational leaders to identify and prioritize optimization opportunities

Training, Adoption & Super User Program

• Provide leadership for end‑user training strategies and refresher education
• Lead and sustain the Clinical Informatics Super User Program
• Monitor system adoption and incorporate feedback into ongoing optimization and training plans

Business Analysis & Clinical Engagement

• Ensure high‑quality clinical and business analysis to support system enhancements
• Translate clinical and operational needs into functional and technical requirements
• Act as a trusted informatics partner to clinical and operational stakeholders

Project Management & Delivery

• Lead Clinical Informatics‑led initiatives from planning through execution
• Partner with the Project Management Office (PMO), Enterprise Transformation Office (ETO) and Digital Services on governance and delivery
• Support effective change management, documentation, and communication

Regional & Provincial Alignment

• Represent SHN at ENHANCE Ontario tables and working groups
• Coordinate local readiness and execution of regional initiatives
• Ensure regional standards and priorities are incorporated into local operations

Qualifications

Required

• Undergraduate degree in a health discipline, informatics, information systems, or a related field
• 5+ years of progressive experience in clinical informatics or healthcare IT
• Demonstrated people management and operational leadership experience
• Hands‑on experience with Epic build, optimization, or support in an acute care environment
• Strong understanding of clinical workflows, change management, and digital adoption

Preferred

• Master’s degree
• Epic certification(s)
• Experience participating in regional Epic collaboratives
• ITIL certification

Core Competencies

• Operational execution and prioritization
• Clinical workflow analysis and system optimization
• Epic configuration and sustainment
• People leadership and coaching
• Stakeholder engagement and communication
• Change management and adoption
• Regional and provincial collaboration

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.