Patient Food Services Representative

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Job Summary

Reporting to the Food Service Supervisor, the Patient Food Service Representative provides patient- focus care in the preparation and assembly of patient meal trays and nourishment. Adhere to scheduled work routine, maintain infection control protocols, food safety and public health standards.

Requirements/Qualifications

• Food Handler’s Certificate - Required
• One-year patient/resident food experience is an asset
• High school diploma

Shift and Schedule

• Days, afternoons and evenings
• Must be available to work all rotating shifts including statutory holidays and weekends as needed - subject to the Collective Agreement

Job Responsibilities

The PFSR will be responsible for but not limited to:

• Prepare and assemble patient meal trays following diet guidelines within designated time limits while upholding safety, sanitation, and public health standards.
• Perform dish room duties for patient meal trays, equipment and utensils.
• Clean, sanitize and maintain work areas according to public health and department guidelines.
• Monitor and accurately record food and equipment temperature.
• Ensure all food safety standards/HACCP regulations are strictly adhered to.
• Able to read, write, communicate, and follow instructions in English.
• Maintain personal hygiene, appearance, and uniform to department policy.
• Follow all new and existing department policies and procedures.
• Excellent organizational skills with the ability to prioritize daily tasks.
• Ability to multitask; require minimal supervision.
• Must have effective conflict resolution, customer service, and critical thinking skills.
• Ability to work effectively in a strong team environment.
• Report to Food Service Supervisor regarding discrepancies in a prompt manner.
• Required to respectfully interact with patients, staff, and visitors in a courteous manner.
• Contribute to quality improvement initiatives and participate in departmental training and huddle sessions.
• Must have basic computer skills.

Physical Demands

• Must be able to perform repetitive movements, including bending, twisting, reaching, and turning at various heights. Requires the ability to push, pull, grip, and grasp without restrictions.
• Must be able to stand and walk for extended periods throughout shift.
• Able to push and pull carts/trolleys up to 20 lbs or more.
• Be capable to lift 40 lbs or more from floor to waist and 10 lbs from waist to shoulder.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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