Manager, Project - SOHT Primary Care Network

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Company Overview:

Scarborough Ontario Health Team (SOHT) is one of the largest OHTs in the province and based in one of Canada’s most vibrant and diverse communities. We are a network of forty partner organizations with a rich history of collaboration providing health and community services across the continuum of care. Our OHT’s attributed population of almost 900,000 goes beyond the residents of Scarborough to include residents of neighboring communities that have made Scarborough their health care destination of choice.

Position Overview:

Are you passionate about driving transformative change in healthcare? The Scarborough Ontario Health Team (SOHT) is seeking a dynamic Project Manager to lead and support innovative, system-level initiatives that enhance primary care collaboration and integration across Scarborough.

This position plays a vital role in building capacity, empowering stakeholders, and using best practices in project management, design thinking, lean improvement, and change management. The Project Manager will support end-to-end project implementation, foster strong relationships with primary care partners, and help mobilize SOHT’s vision for an integrated, seamless, patient-centred health system.

Key Responsibilities:

Project Management & Implementation

• Lead project lifecycle activities: initiation, planning, execution, monitoring, and close-out
• Apply lean, experience-based design, change management, and facilitation methods
• Ensure timely delivery of project documentation, tools, and outcomes

Improvement Support

• Analyze workflows, identify improvement opportunities, and implement quality improvement tools (e.g. value stream mapping, 5S, FMEA)
• Support evaluation and continuous improvement aligned with SOHT standards

Portfolio & Stakeholder Engagement

• Support and update SOHT leadership and PCN Clinical Leads
• Promote and coordinate OH-funded programs (e.g. Online Appointment Booking, AI Scribe, FindHealth)
• Manage stakeholder relationships and respond to data/briefing requests

Tool Development & Maintenance

• Maintain and improve project and process tools (e.g. project charters, status reports, process maps)
• Ensure tools remain aligned with emerging best practices and SOHT priorities

Education & Coaching

• Deliver training and coaching on lean, project management, and quality improvement
• Support capacity building across SOHT and primary care teams

Requirements:

• Undergraduate degree required
• Master’s degree preferred (MBA, MHA); combination of education and experience may be considered
• PMP (Project Management Professional)
• Lean Six Sigma (Yellow, Green, or Black Belt)
• PROSCI Change Management or equivalent
• Regulated Health Professional designation preferred
• 5+ years of project management and/or quality improvement experience in healthcare or related field
• Proven track record of leading multi-stakeholder projects in complex environments
• Advanced skills in project management, process improvement, and stakeholder engagement
• Exceptional communication, critical thinking, and facilitation abilities
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio)

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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