Director – Emergency Care

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Executive Vice President and, Chief Nursing and Allied Health Professional Executive, the Director, Emergency Care is responsible for providing strategic leadership to a multi-site Emergency are program. This role ensures the delivery of high-quality, patient-centred, and evidenced-based care, while fostering a culture of clinical excellence, innovation, teaching and research. The Clinical Director is accountable for service delivery, patient outcomes, staff engagement, quality improvement, resource planning and utilization and alignment with hospital strategic priorities.

The successful candidate will have 5-7 years of progressive professional experience in a complex multi-site acute care environment, demonstrating leadership experience in building relationships, fostering collaboration, leading change and exploring innovative approaches to care delivery that focuses on improving the patient experience. In addition to a Master′s Degree, the candidate will ideally bring leadership experience with a successful track record in Emergency Care Service.

Responsibilities:
• Provide leadership to ensure systems are in place to enable optimal clinical decision-making and patient care within the individual programs and across programs and hospitals.
• Collaborate with the Medical Directors, Program Business Managers and other team members to create a vision for the program that is consistent with the Corporate Mission, Vision, and Strategic Priorities.
• Ensure compliance with clinical standards, accreditation, and regulatory requirements

• Develop and monitor key performance indicators (KPIs), clinical outcomes, and service metrics
• Manage operating and capital budgets for Emergency Department services

• Lead business case development for service enhancements, equipment, or technology

• Create an environment and culture that will ensure patient and staff safety, and individual accountability.

• Support medical and nursing education, training, and clinical competency programs

• Partner with academic and SHNRI on quality and innovation projects
• Demonstrate ability to support and embrace the philosophy of Patient and Family Centered Care.

Requirements:
• Master's degree in a clinical discipline and/ or health-related discipline, CHE preferred.
• 5-7 years of progressive professional leadership experience in a complex acute care environment.
• Emergency nursing experience an asset.
• Proven management skills, including quality improvement, change management, evaluation, planning and utilization management skills, risk and patient safety.
• Demonstrated track record implementing complex change initiatives.
• Evidence of innovative leadership skills and proven ability to foster a collaborative team approach to decision making.
• Thorough understanding of LEAN management principles and benchmarking principles and practices.
• Ability to foster positive, respectful internal and external relationships/partnerships.
• Excellent interpersonal skills in negotiation, conflict resolution and consensus building with a participative / consultative style that brings consensus.
• Experience managing in a unionized environment and a strong understanding of labour relations issues and processes.
• Ability to relate effectively with front-line staff and all levels of management, physicians, board members and the public.
• Strong business, financial and human resource management experience, including planning, analytical and organizational skills.
• Excellent verbal and written communication skills.
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community.
• Excellent work performance and attendance record.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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