Description
Pay Range: $110,000 - $125,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview
The Senior Manager, Outside Sales is responsible for leading a high-performing team of Commercial Account Managers (CAMs) to drive outside sales growth and maximize profitability through Managed Accounts across an assigned market. This leadership role carries direct accountability for the strategic management of professional customer portfolios, cultivating robust sales pipelines, and ensuring seamless lead conversion into incremental revenue. The Senior Manager will actively coach and develop the sales team utilizing Salesforce.com and joint customer field visits to elevate sales performance and refine professional skillsets. Furthermore, this role will champion the adoption of new and existing organizational processes, leveraging strategic partnerships with cross-functional business units that impact the Pro customer ecosystem.
Key Responsibilities
- Drive Sales & Execution: Strategically schedule and execute high-impact sales consultations with portfolio customers to accelerate growth. Deliver compelling Pro performance metrics regarding profitability and customer satisfaction. Ensure consistent portfolio execution, identify and scale sales best practices, and conduct comprehensive weekly sales updates, as well as monthly and quarterly business reviews.
- Strategic Leadership & Coaching: Provide definitive direction, mentorship, and guidance to the Outside Sales team on all facets of professional B2B sales. Champion market-based change initiatives and facilitate the ongoing professional development of CAMs through targeted, on-site coaching and joint customer visits.
- Market Planning & Strategy: Analyze the competitive market landscape to develop and execute winning strategies across all Pro customer segments and organizational departments. Design and implement a robust operating plan to drive Pro outside sales and consistently achieve established sales targets within the assigned market.
- Provide Excellent Customer Service: Cultivate strong, enduring partnerships and develop a profound understanding of Pro Customer needs, maintaining a relentless focus on delivering tailored solutions and fulfilling those requirements effectively.
Competencies
- Action Oriented
- Being Resilient
- Persuades
- Builds Effective Teams
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
Skills & Capabilities
- Relationship Management: Demonstrates an advanced ability to cultivate and leverage an active network of strategic relationships, both internally and externally, to accomplish ambitious sales and profitability goals.
- Influence & Negotiation: Possesses sophisticated leadership and negotiation skills, with a proven capacity to persuade and influence key stakeholders.
- Communication Excellence: Exhibits superior verbal and written communication skills, capable of articulating complex strategies clearly across all organizational levels.
- Partnership & Integrity: Builds effective, collaborative partnerships throughout the organization, ensuring actions are consistently aligned with commitments and corporate values.
- Solid Decision-Making: Swiftly grasps the core elements of complex business challenges and initiates the most appropriate, strategic actions to drive business success.
- Inclusive Leadership & Accountability: Fosters an inclusive environment with a strong commitment to diversity in staffing, training, and development. Acts with urgency, sets aggressive goals, achieves measurable results, and establishes clear accountabilities to ensure departmental productivity.
Direct Manager/Direct Reports
- Direct Manager: Director, Outside Sales
- Direct Reports: Team of Commercial Account Managers (CAMs)
Travel Requirements
- Typically requires overnight travel 20% to 40% of the time.
Physical Requirements
This role is primarily sedentary, requiring the ability to remain in a seated position for extended periods, with occasional mobility required throughout the office. May occasionally require the ability to lift, carry, or move light objects up to 10 lbs.
On site Work
- Multisite / Hybrid
Working Conditions
Work is typically performed in a standard, climate-controlled corporate office environment. Occasional exposure to retail store or distribution center environments may be required depending on business needs.
Minimum Education
- The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Year of Work Experience
- 10 years of professional sales experience, including a minimum of 5 years in a formal leadership capacity.
Certifications
- None Required.
Other Requirements/Assets
- Account Management: Minimum of 5 years of dedicated B2B account management experience.
- Industry Experience: 4+ years of experience within the home improvement, construction, or home building industry is highly preferred.
- Business Acumen: Demonstrated history of successful professional growth and upward mobility within a fast-paced retail, commercial, or wholesale environment.
- Technical Proficiency: Working knowledge of the Microsoft Office Suite and experience utilizing CRM platforms (e.g., Salesforce) for pipeline management.
- Conflict Resolution: Proven ability to skillfully negotiate, manage complaints, settle disputes, and resolve grievances with both internal stakeholders and external customers.
- Collaboration: Demonstrated ability to collaborate seamlessly and work effectively alongside cross-functional teams.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
