Description
Pay Range: $100,000 - $130,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:
The Manager, Workforce Operations is responsible for creating and maintaining effective labour models to ensure optimal allocation of resources across the organization. This role involves collaborating with field teams, Store Support Centre teams, and business units to design labour strategies that drive sales and enhance the associate and customer experience.
Key Responsibilities:
Labour Model Management
• Leverage mathematical and statistical background to develop and maintain labour models for optimal resource allocation so as to maximize expense dollars through the labour management system.
• Implement strategies to support sales and improve associate/customer experience.
• Monitor the detailed analysis of data collected and past trends to determine long and short-term staffing needs for stores across the Canadian Division.
• Develop change management guides for new labour model rollouts.
• Ensure smooth implementation of labour model changes through strong project management practices.
Analytical & Strategic Decision Support
• Create and provide analytics around labour models to senior leaders for informed decision-making.
• Collaborate with US and Canadian teams to benchmark approaches and share best practices.
Labour Studies & Assessment
• Develop and conduct labour studies across various departments to assess effectiveness.
• Travel nationwide to conduct studies and monitor project progress.
Productivity & Cost Strategies
• Lead productivity initiatives and develop cost-out strategies.
• Work across the organization to enhance productivity measures.
• Review labour/financial analyses to determine which departments have potential to be more productive.
• Conduct cost/benefit analyses to understand the effectiveness of various initiatives.
Talent Development & Coaching
• Mentor and develop team members to enhance their skills and career growth.
• Provide regular feedback and conduct performance reviews for direct reports.
• Foster a collaborative and innovative team environment.
Cross-functional Collaboration
• Partner with field and business teams across the organization to integrate labour strategies.
• Engage with business teams to align labour initiatives with organizational goals.
• Facilitate workout problem-solving sessions with multiple groups of people.
Communication & Reporting
• Communicate project status and findings to leadership and stakeholders.
• Prepare comprehensive reports and presentations as needed.
Competencies:
• Tech Savvy
• Business Insights
• Develops Talent
• Decision Quality
• Plans And Aligns
• Ensures Accountability
• Instills Trust
• Communicates Effectively
• Customer Focus
• Collaboration
• Courage
Skills:
• Analytical and Strategic Thinking
• Change Management Expertise
• Leadership and Team Development
• Communication and Reporting
Direct Manager/Direct Reports:
• Reports to Senior Manager, Workforce Operations
• Leads a team with direct reports
Travel Requirements:
• Up to 30% travel across Canada
Physical Requirements:
• Office-based with travel to various locations
Working Conditions:
• Office, Store, Distribution Center
Minimum Education:
• Bachelor’s degree in business, Engineering, or related field
Minimum Years of Work Experience:
• 5+ years in labour management or related field
Minimum Leadership Experience:
• 2+ years in a leadership role
Certifications:
• Relevant industry certifications preferred
• PMP
• P.Eng
• Lean / Six Sigma
• MOST
Other Requirements/Assets:
• Experience in retail industry and proficiency in analytical tools is an asset
• Strong mathematical and statistical skillset
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
