Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Rental Operations ManagerWe are seeking a dynamic and results-driven Rental Operations Manager to lead key initiatives and deliver exceptional customer service within our Tool, Equipment, and Vehicle Rental business. This role is pivotal in driving business growth through strategic planning, cross-functional collaboration, and the effective execution of operational projects and programs. The ideal candidate brings strong leadership, analytical thinking, and a passion for innovation in a fast-paced environment.
Key Responsibilities
1. Drive Growth and Profitability
Lead initiatives to increase revenue and margin in the rental business
Analyze trends, review weekly metrics, and create actionable plans to capitalize on opportunities
Ensure alignment with company values and operational excellence
2. Lead Strategic Planning and Execution
Develop, pilot, and oversee the rollout of new and cyclical operational programs
Identify cost-saving opportunities and manage P&L to ensure financial targets are met
Maintain a strategic fact base to support data-driven executive decisions
3. Cross-Functional Collaboration
Partner with key teams including Technology, Learning, Safety & AP, and E-Commerce to drive initiatives that support rental growth
Contribute to the development of digital tools, training content, and process improvements
Share field insights and operational strategies to enhance visibility, adoption, and effectiveness across channels
4. Enhance Store Operations and Field Execution
Create and communicate best practices for store-level rental operations
Develop playbooks, communication plans, and workload management tools
Standardize rental operational processes to ensure consistency, safety, and service excellence
Collaborate with field leaders and associates to promote best practices in fleet repair and maintenance
Influence the successful rollout and adoption of new programs and standards at store and district levels
Required SkillsStrong time management and analytical problem-solving skills
Proven leadership and team development experience
Excellent interpersonal and written communication abilities
Ability to present proposals and influence stakeholders at all levels
Adaptable and able to navigate change in a dynamic environment
Proficient in Microsoft Excel, PowerPoint, Word, and Outlook
Demonstrated ability to build cross-functional partnerships
Results-oriented with a sense of urgency and accountability
Position DetailsReports To: Senior Manager, Rental Operations
Travel Requirements: 10-25% (including overnights)
Physical Requirements: Extended sitting, repetitive tasks, computer use
Working Conditions: Office setting with virtual meetings
QualificationsEducation: Bachelor’s degree required; MBA with a concentration in Business Administration preferred
Experience:5-7 years of experience at The Home Depot or equivalent retail environment
2+ years of team management experience, preferably in home improvement or building industry
Additional Assets: Bilingual in English/French preferred
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Rental Operations ManagerWe are seeking a dynamic and results-driven Rental Operations Manager to lead key initiatives and deliver exceptional customer service within our Tool, Equipment, and Vehicle Rental business. This role is pivotal in driving business growth through strategic planning, cross-functional collaboration, and the effective execution of operational projects and programs. The ideal candidate brings strong leadership, analytical thinking, and a passion for innovation in a fast-paced environment.
Key Responsibilities
1. Drive Growth and Profitability
Lead initiatives to increase revenue and margin in the rental business
Analyze trends, review weekly metrics, and create actionable plans to capitalize on opportunities
Ensure alignment with company values and operational excellence
2. Lead Strategic Planning and Execution
Develop, pilot, and oversee the rollout of new and cyclical operational programs
Identify cost-saving opportunities and manage P&L to ensure financial targets are met
Maintain a strategic fact base to support data-driven executive decisions
3. Cross-Functional Collaboration
Partner with key teams including Technology, Learning, Safety & AP, and E-Commerce to drive initiatives that support rental growth
Contribute to the development of digital tools, training content, and process improvements
Share field insights and operational strategies to enhance visibility, adoption, and effectiveness across channels
4. Enhance Store Operations and Field Execution
Create and communicate best practices for store-level rental operations
Develop playbooks, communication plans, and workload management tools
Standardize rental operational processes to ensure consistency, safety, and service excellence
Collaborate with field leaders and associates to promote best practices in fleet repair and maintenance
Influence the successful rollout and adoption of new programs and standards at store and district levels
Required SkillsStrong time management and analytical problem-solving skills
Proven leadership and team development experience
Excellent interpersonal and written communication abilities
Ability to present proposals and influence stakeholders at all levels
Adaptable and able to navigate change in a dynamic environment
Proficient in Microsoft Excel, PowerPoint, Word, and Outlook
Demonstrated ability to build cross-functional partnerships
Results-oriented with a sense of urgency and accountability
Position DetailsReports To: Senior Manager, Rental Operations
Travel Requirements: 10-25% (including overnights)
Physical Requirements: Extended sitting, repetitive tasks, computer use
Working Conditions: Office setting with virtual meetings
QualificationsEducation: Bachelor’s degree required; MBA with a concentration in Business Administration preferred
Experience:5-7 years of experience at The Home Depot or equivalent retail environment
2+ years of team management experience, preferably in home improvement or building industry
Additional Assets: Bilingual in English/French preferred
