Customer Service Coordinator - 6 Month Contract - West

With a career at The Home Depot, you can be yourself and also be part of something bigger.

• Position Overview:
  The Supply Chain Customer Service Coordinator is responsible for driving customer
  satisfaction. The individual is tasked with investigating and resolving complex purchase
  order status cases, coordinating escalation resolution as it relates to customer orders,
  appointing THD deliveries into stores and communicating plans directly with supply chain
  teams. The associate is responsible for finding ways to enhance operational effectiveness
  by coordinating efforts in conjunction with other internal business partners who share the
  same resources. They provide customer service leadership as well as act as the final
  escalation point for all supply chain customer service issues.
  
  Key Responsibilities:
  • Provide excellent customer service via active listening and professional
  communication and identifying root causes of issues with a focus on making
  customers happy and minimizing recurrence.
  • Work directly with Supply Chain, store and vendor teams to address customer order
  management inquiries.
  • Subject matter expert for issue resolution
  • Act as final escalation point for complex or urgent customer service-related issues.
  • Identify patterns and trends relating to purchase order / delivery issues and raise
  these to the Supply Chain Operations team for further investigation.
  • Make recommendations to enhance the customer experience and improve metrics.
  • Support process improvement initiatives by summarizing common themes identified
  via call, email and Supply Chain teams.
  • Support expedites and communications during peak operations and crisis situations
  • Ability to resolve conflict rationally and effectively turning unsatisfied customers into
  • Supply Chain supporters.
  • Ability to respond positively and decisively to adverse situations, complicated issues,
  • and/or irate customers.
  • Always employ a customer’s FIRST approach to resolving complex customer service
  • issues
  • Ability to execute on high level strategy.
  
  Competencies:
  • Collaborates
  • Action oriented
  • Drives results
  • Plans and Aligns
  
  Skills:
  • Organization skills
  • Problem solving and critical thinking skills
  • Keen analytical skills, reporting development and trend analysis.
  • Exceptional organizational and follow-up skills are essential.
  • Strong communication skills and networking abilities to deal with internal and external stakeholders
  • Manage impasse with calm, patience, and respect
  Direct Manager/Direct Reports:
  • Reports to Manager, Supply Chain Customer Service
  
  Travel Requirements:
  • Limited
  
  Physical Requirements:
  • Extended sitting
  • Repetitive tasks
  
  Hybrid Work:
  • N/A
  
  Working Conditions:
  • Working in an office setting: computer work, camera on virtual meetings, taking support calls
  
  Minimum Education:
  • bachelor's degree/college diploma program or equivalent program in supply chain /
  logistics.
  Minimum Years of Work Experience:
  • 3-5 years front line customer service required
  • Must meet minimum time in position requirements and Performance Management
  code of "M+”
  
  Minimum Leadership Experience:
  • Bilingual in French and English is an asset
  
  Certifications:
  • None
  
  Other Requirements/Assets:
  • Store experience a definite asset.

• Job ProfileJob Profile
  • SCNCSC - CUSTOMER SERVICE COORDINATOR
• Job Families for Job ProfilesJob Families for Job Profiles
  • Supply Chain - General
• Associate Sub-TypeAssociate Sub-Type
  • Regular Associate
• Associate TypeAssociate Type
  • Associate
• Time TypeTime Type
  • Full time
• Compensation GradeCompensation Grade
  • CA Salaried J1
• Remote TypeRemote Type
  • Location Flex
• Primary LocationPrimary Location
  • CALGARY STOCK & FLOW CAMPUS - 7279
• Primary Job Posting LocationPrimary Job Posting Location
  • CALGARY STOCK & FLOW CAMPUS - 7279
• Additional LocationsAdditional Locations(empty)
• Additional Job Posting LocationsAdditional Job Posting Locations(empty)
• Scheduled Weekly HoursScheduled Weekly Hours40
• Work ShiftWork Shift(empty)
• Recruiting Start DateRecruiting Start Date2026-01-08
• Target Hire DateTarget Hire Date2026-01-18
• Target End DateTarget End Date(empty)

• Union Membership from Job ProfileUnion Membership from Job Profile(empty)
• Allowed Unions from Job ProfileAllowed Unions from Job Profile(empty)

• Collective AgreementCollective Agreement(empty)