Customer Serv Rep II - Représentant(e) du service à la clientèle II

Customer Service Rep II

Hours: 8:00am-5:00pm ET

Pay: $43k-$60k CAD Annual

The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.

What You’ll Do:

• Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes
• Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements
• Process an average of 375 RMA lines per month, consistently exceeding standard team productivity benchmarks
• Ensure high accuracy and strict adherence to established RMA, approval, and compliance processes
• Apply strong critical‑thinking and problem‑solving skills to resolve complex customer issues
• Provide coverage support during peak volumes, team absences, and overflow situations
• Minimize errors and customer escalations through attention to detail and disciplined process execution
• Contribute to a consistent, high‑quality customer experience across all interactions

What We’re Looking For:

• 5-7 years of experience in a B2B customer service, customer care, or related support role

• Proven ability to manage high‑volume workloads with speed and accuracy
• Strong written and verbal English communication skills
• Hands‑on experience with email case management systems, SLA‑driven environments, and RMA/order processing
• Strong analytical, critical‑thinking, and problem‑solving skills
• High attention to detail with consistent adherence to defined processes
• Ability to work independently while collaborating effectively in a team environment

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!