Receptionist Clerk - Holland Rehab Services - Temporary Full-time 2024-7898

Contract ends: 03/28/2025   Summary of Duties Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation Responds to all incoming phone calls, directing inquiries to appropriate personnel/area Greets and registers patients for all assessment and treatment appointments Registers patients in hospital system, program databases, tracking spreadsheets, and external portals Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes Completes referral intake process; intake, triage, scheduling, and preparing clinic charts Prepares weekly clinics, reconciling prepped files to clinic schedules Monitors, prints, and submits radiology requisitions and final reports as required Formats, and submits clinic reports to referral source using external electronic portal Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports Monitors and follows up on program status reports from Access Database Assists with follow up bookings and chart prep as required Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs Other duties as required   Qualifications/Skills Grade 12 education; Post-secondary business/secretarial course 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously Excellent typing and data entry skills (accuracy and speed) Ability to handle a busy telephone system, patient reception, and patient bookings Exceptional customer service skills, interpersonal skills, and ability to work well within a team Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB) Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines Demonstrated ability to multi-tasks and prioritize independently Proven organizational skills, and ability to manage multiple clinic booking systems accurately Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service Able to communicate in a clear, concise manner Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports Keyboarding at 40w.p.m. with maximum 5% error Rate