Patient Administrative Associate - Harquail Neuromodulation G1 - Regular full-time - 2026-16629)

The Garry Hurvitz Brain Sciences Centre (“GHBSC”) will be a first of its kind in Canada, unifying the treatments for brain illness in a state-of-the-art collaborative space.  The Harquail Centre for Neuromodulation G1, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as a Patient Administrative Associate to support multiple clinical teams and associated activities.

Summary of Duties:
•    Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
•    Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
•    Schedules patients for a variety of medical appointments, procedures and diagnostic tests, notifying patient of cancelled clinics and providing alternative appointments.
•    Receives and registers a high volume of patients in a fast-paced, multi-clinic area. 
•    Obtains primary patient demographics, OHN or third party billing information from patients as required.
•    Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
•    Follows up to expedite request for verbal or stat result requests.
•    Filing/sorting/faxing of reports as required.
•    Completes data entry in relevant information systems as required. 
•    Maintains accurate patient records.
•    Other duties as required.

Qualifications/Skills:
•    Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course 
•    Minimum of two (2) years related practical experience or the equivalent combination of education and experience
•    Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
•    Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
•    Experience in booking necessary diagnostic tests/procedures
•    Typing 40 net w.p.m. with maximum 5% error rate for data entry
•    Demonstrated understanding of general medical and diagnostic imaging terminology an asset
•    Demonstrated effective organizational and time management skills
•    Demonstrated critical thinking and problem solving skills
•    Demonstrated excellent interpersonal, verbal and written communication skills
•    Strong organizational skills in order to meet deadlines
•    Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
•    Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
•    Demonstrated satisfactory performance and attendance required