Ambulance Communications Officer I - Wallaceburg CACC - Regular full-time - 2026-16472

SUMMARY OF DUTIES

A current opportunity exists for a successful candidate to begin their challenging and rewarding career as an Ambulance Communications Officer at the Wallaceburg Central Ambulance Communications Centre (CACC). This First Responder job role provides ambulance call taking and dispatch services to the municipality of Chatham-Kent and Lambton County, as well as fire call taking and dispatch services to Walpole Island First Nation and Chippewas of Kettle and Stony Point First Nation. Wallaceburg CACC is a 9-1-1 call centre that operates under the partnership of Sunnybrook Health Sciences Centre and the Emergency Health Service Branch (EHSB) of the Ontario Ministry of Health and Long-Term Care (MOHLTC).
 

KEY RESPONSIBILITIES

• Receive incoming 9-1-1 calls and process requests for emergency and non-emergency medical services and fire response
• Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration, choking intervention
• Direct and coordinate deployment of ambulance and fire unit services using public safety radio system equipment
• Determine call location, document caller information, and establish incident details
• Allocate resources according to operating policies and procedures
• Operate complex computer-aided dispatch (CAD) telecommunications software

QUALIFICATIONS/SKILLS

• Minimum 18 years of age
• Completion of Secondary School is required
• Basic computer skills, including technical competency in keyboarding and data entry
• Understanding of spatial concepts (ie. reading maps, calculating times, distance and movement)
• Explicit and tactful written and verbal communication
• Strong multi-tasking, organizational and prioritization skills
• Ability to maintain control under pressure and work at a fast pace in an unpredictable environment
• Demonstrate problem-solving and critical thinking
• Make sound, independent decisions using professional judgement in accordance with local operating procedures and policy criteria
• Exercise discretion during emergency/difficult/stressful situations
• Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

REQUIREMENTS

• Satisfactory Criminal Record Check
• Current Standard First Aid and CPR Certification
• Successful completion of all training requirements including a 5-week ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification

REMARKS

• The details in the job posting may change depending on operational needs
• Sunnybrook is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’); if you require accommodation for disability during any stage of the recruitment process, please indicate this on your application