Technical Specialist, Digital Enrolment, Group Retirement

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

The Technical Specialist in the Group Retirement Services (GRS) Digital Enrolment team will be responsible for the system set up of our Digital Enrolment capabilities and related services.

In this role, you’ll be responsible for supporting our internal partners on the implementations of our digital services and ensuring accurate system set up. You’ll also ensure ongoing maintenance of the client policy rules and plan design changes that affect Digital Services functionality.

You will be accountable for analyzing, investigating and resolving issues, creating test cases and executing business acceptance testing to ensure solutions deliver quality results. You’ll provide recommendations and help define the end state of the desired system change by working with business partners to ensure that IT development and implementations are meeting Client needs.

What will you do?

• Interpret client requests in the software system services (Business Rules Management System) and completing the authoring, validation and deployment steps necessary to update these services
• Respond to business partners queries on policy rules authored in the BRMS
• Accurately set up the system (Global, Global.com) based on requirements for our Digital Services (Enrol, Eligibility rules, Payroll rules and other services)
• Engage business partners and subject matter experts to identify and document business needs
• Work with business partners to ensure that IT development and implementations are meeting client needs
• Execute business acceptance testing including preparation of test plans, execution of test cases, documentation of results and filing of defects
• Create and/or participate in developing internal and external communications and user documentation
• Provide technical expertise as it relates to Digital Services and system set up
• Assist in analyzing and updating member data to ensure accuracy and completeness of data before Digital Services go live

What do you need to succeed?

• Process mapping and/or process improvement skills
• Strong technical skills, including proficiency in Excel data extraction, software testing and/or business systems analysis. Strong knowledge of Microsoft Office tools
• Strong attention to detail and organizational skills
• Ability to prioritize a wide range of tasks over multiple projects while adapting to changing priorities, assessing and managing risks, and driving resolutions
• Ability to negotiate, consult, make decisions, solve problems and persuade
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred skills

• Group Retirement Services experience is preferred
• Progressive experience as a Business Analyst or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements), an asset
• Experience with coding or with technical platforms is preferred

What’s in it for you?

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Flexible hybrid work model including work-from-home options.
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative, and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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