Sr Technical Planning Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Enterprise Network Services team within Enterprise Infrastructure requires a Senior Technical Planning Manager specializing in Contract Management, who can apply their skills and knowledge of network technologies to drive increased value for our organization and the business partners that we serve.

What will you do?

• Accountable for writing and sending requests for proposals to potential vendors
• Accountable for drafting responses to contract bids, negotiations, and proposals
• Responsible to onboard new vendors using Sun Life’s Third Party Risk Management guidelines partnering with internal teams (Procurement / Legal / IT Security) to achieve the desired outcome
• Effectively ensure all contract details align with Sun Life’s guidelines, policies, objectives, and goals
• Efficiently negotiate new engagements, extensions, close-outs, or renewals
• Review existing contracts to locate any potential breaches and to add updates as requested by signatories
• Develop meaningful insights and reports that assist and educate internal teams, business partners and Senior Management

Key Responsibilities/Job Functions:

The Senior Technical Planning manager will establish and maintain positive, productive, and mutually beneficial relationships between Sun Life and its vendors. You will serve as the primary point of contact for all vendors and play a crucial role in ensuring that the products/services provided by the vendor align with Sun Life’s needs and expectations.

• Develop and maintain strong, collaborative relationships with assigned vendors.
• Understanding Sun Life’s strategic priorities and communicating them to the vendor, collaborating with the vendor to align offerings with Sun Life’s future needs and identifying opportunities for cost saving and process improvements in vendor relationships
• Responsible for building rapport and trust to foster a positive working relationship and ensure effective communication and alignment of goals between Sun Life and our vendors.
• Provide strategic partnership mindset, including the ability to lead and oversee Sun Life’s strategic vendor partnerships to drive better business outcomes.
• Identify areas of improvement within current strategic partnership governance structures and project oversight to drive better collaboration between our vendors and Sun Life’s business partners.
• Lead cross-functional teams to implement technical solutions that enhance business operations
• Develop comprehensive business case analyses to support strategic decision-making and project proposals.
• Oversee the development and execution of high-impact project plans, ensuring alignment with organizational goals
• Responsible for collaborating with internal teams to negotiate contracts, monitoring contract terms including SLAs, KPIs and ensure compliance with contractual obligations and regulatory requirements.
• Accountable to ensure that all contracts are well-managed, compliant, and aligned with Sun Life’s needs
• Defining and tracking KPIs and SLAs, analyzing performance data to identify areas for improvement, and tracking financial spend to ensure cost effectiveness and implement enhancements
• Ensuring that vendor services align with Sun Life’s strategic goals to maximize value

• Be accountable for addressing and resolving issues/conflicts that arise during Sun Life’s relationship with the vendor. Champion concerns raised by both Sun Life and the vendor, working to prevent potential issues and proactively identify solutions and collaborate with internal/external stakeholders to resolve conflictsUse security knowledge to ensure solutions meet governance standards
• Drive project timelines and ensure the successful delivery of tasks.

Competencies:

• Experience leading strategic vendor partnerships, and/or strategic account management for large scale enterprise partners
• Possess in-depth knowledge of network and security technologies, with experience in pre-sales engineering
• Strong negotiation skills, expertise in understanding of terms and conditions to facilitate effective contract discussions.
• The capacity to understand Sun Life’s strategic goals and align vendor services to support those objectives, long-term planning skills to strategically think about the future of the relationship and anticipate potential challenges
• Strong verbal and written communication
• Strong project and time management skills
• Strong analytical and problem-solving skills to assess and improve vendor performance, identify issues, propose solutions, and implement improvements.
• Proficiency in assisting in identifying, assessing, and mitigating risks associated with vendor relationships.
• Demonstrated competence in understanding relevant regulations and the ability to ensure vendor compliance with legal and regulatory requirements
• Strong understanding of finance, managing budgets, bill payments and tracking spend management
• Experience using SAP Ariba
• Ability to work with a minimum supervision
• Demonstrated influencing and negotiating skills
• Demonstrated team player
• Positive attitude

Other:

• Computer Science, Math or Engineering degree / diploma or equivalent experience
• Natural curiosity about "how things work".

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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