Payment Services Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

The Payment Specialist role offers an exciting opportunity to work in a fast paced, innovative, and dynamic team environment, providing support to Sun Life Business Units.

The Payments Specialist role is responsible for processing incoming and outgoing payments for various lines of business within Sun Life. The successful applicant will work in a team environment to ensure service standards are met and strict quality targets are adhered to.

Main Accountabilities:

• Sorting: The process organizing documents, transactions, or data according to date, amount, type, or other relevant factors.
• Categorize cheque by line of business: The task of classifying cheques according to the specific department, division, or area of business they relate to within an organization. This helps in allocating funds and tracking expenses for different business segments.
• Tracking of time: The practice of recording and monitoring the amount of time spent on various tasks, projects, or activities.
• Logging of cheques: The systematic recording of cheque details, including cheque number, date, amount, payee, and other relevant information. This creates a record for accounting and auditing purposes.
• Process Deposits: The act of submitting funds (typically cheques, cash, or electronic transfers) into a bank account. This involves verifying the deposit amount, completing deposit slips, and ensuring the funds are credited to the correct account.

Competencies:

• Personal Effectiveness - Takes responsibility, adapts to change, and retains essential information to meet high personal standards
• Quality and Accuracy - Ensures high standards by applying precise quality control, accurate record-keeping, and detailed data entry
• Technical Skills - Skilled in digital file preparation, data organization in Microsoft Excel, with foundational computer literacy and adaptability to new technologies
• Communication and Collaboration - Communicates clearly, values teamwork, and provides effective instruction to others
• Organizational and Time Management: Effectively prioritizes tasks and manages workload, meets deadlines consistently and efficiently, and utilizes tools and systems to stay organized and track progress.
• Teamwork and Positive Attitude: Collaborates effectively with colleagues and stakeholders, maintains a constructive and enthusiastic approach to work, and contributes to a positive team environment.
• Productivity and Consistency: Maintains high levels of output while ensuring accuracy, adapts to changing workloads without compromising quality, and demonstrates resilience and focus under pressure.
• Client-Focused Mindset: Commits to delivering high-quality work consistently, responds promptly and effectively to requests and deadlines, and strives for excellence in all aspects of service delivery.
• Adaptability and Multi-tasking: Thrives in fast-paced environments with shifting priorities, effectively manages multiple tasks and conflicting deadlines, and remains composed and efficient when faced with challenges.
• Initiative and Continuous Improvement: Proactively identifies opportunities for process improvement, suggests changes to enhance departmental efficiency, and demonstrates forward-thinking and innovative problem-solving skills.

Assets:

• Knowledge of CSW, MVS, FileNet, Excel and Outlook
• Knowledge of products and services offered by Sun Life
• An understanding of Insurance Business including Individual, Group Retirement Services & Group Benefits

Notes/Unique requirements:

• Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).
• Position requires candidate to work in office 5 days a week.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to ‘thebrightside@sunlife.com’.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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