Learning Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Manager of Knowledge Management & Operational Training (Sun Life Financial Investment Services (Canada) Inc. - SLFISI), the Learning Consultant (LC) will be a key member of the Training Team, who works with various partners across the SLFISI, Retail Advice and Solutions and Sun Life in the design and development of learning programs for SLFISI stakeholders.

This individual will be working closely with the Learning Experience Design team to design, develop and deploy engaging learner centric training programs for our key stakeholders. The Learning Consultant will be required to collaborates with stakeholders, subject matter experts, training delivery experts, learning management system experts, and support teams to execute on the enablement strategy, and design approach appropriate to the context of each project. Successful integration of analysis, design, implementation, and evaluation activities using project management and effective communication skills contribute to sustaining and enhancing the quality of Learning and Development experiences.

What will you do?

• Partner with stakeholders and subject matter experts (SMEs), to manage the development of training programs, including materials such as online courses, software simulations, job aids, facilitator or learner guides, audio scripts, audio, video, interactive PDFs, PowerPoint presentations, and more.
• Drive business objectives and key results for training program/module to assess impact and track program success and trends.
• Provide program management support to the development and implementation of the training programs.
• Create and leverage high-level outlines and designs including performance objectives, and learning objectives to guide the instructional designer/developer in the development of the learning experience.
• Apply your knowledge of adult learning principles and modern learning tools and techniques to lead the design and development of clear, concise, engaging, effective and interactive learning experiences for advisors and leaders.
• Ensure that all components of design align and support the program’s learning objectives.
• Assist with training, support and guidance to instructional designers and support teams as required.
• Deliver training content in virtual, classroom, workshops, and other learning forums as required.
• Oversee the process for obtaining approvals of training materials, & continuing education credits etc. (for example PRP, legal and compliance reviews).
• Identify knowledge needs and help develop new or update existing knowledge (i.e., processes, procedures, etc.).
• Effectively manage timelines for assigned projects.
• Willingness to roll-up sleeves and support broader team as required.

What do you need to succeed?

• One to three years of Training experience.
• Experience supporting or working with Wealth Management Dealer and Field Organizations.
• Bringing a sense of urgency and instill the same a sense of urgency in others to driving outcomes.
• Ability to deal with significant ambiguity and constantly changing priorities in a fast-paced environment.
• Understanding of adult learning principles and application.
• Experience with learning software and technology (asset).
• Ability to manage multiple tasks and prioritize effectively.
• Passion for service and helping others succeed.
• Proven ability to effectively give and receive feedback.
• Demonstrate initiative and innovation.
• Advanced skill with Microsoft Office applications (Word, Excel, PowerPoint).
• Flexibility and adaptability.
• Strong influencing skills and consulting experience with demonstrated ability to influence without direct authority.
• Strong decision-making skills.
• Strong critical thinking & creative problem-solving skills.
• Ability to build and strengthen partnerships at all levels of the organization.
• Self-starter able to work independently and as part of a team.
• Ability to work well under tight deadlines.
• Enjoys a changing and fast-paced environment.

What will be nice to have:

• Adult Education certification or equivalent experience.
• Knowledge of Wealth Management Industry.
• Experience working in an operations team.
• Possess understanding of project management principles.

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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