Events, Experiences & Operations Specialist (Toronto)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Events, Experiences & Operations Specialist (Toronto) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and effectiveness of our corporate events and experiences. The specialist is an on-site position based at our global headquarters in Toronto One York. This role is dedicated to ensuring seamless event experiences 60% of the time, while the remaining 40% is focused on supporting operations.

What will you do?

1. Event Support and Execution:

• Coordinate on-site meetings, town halls, and receptions at our Toronto York

• Manage event logistics, including space reservations, vendor liaisons, and on-site support

• Ensure seamless delivery of food and beverage programs, working closely with catering partners

2. Operational Support and Process Improvement:

• Develop and maintain operational systems to streamline event planning and execution

• Identify opportunities for process improvements and implement efficiency-enhancing solutions

• Collaborate with cross-functional teams to optimize resource allocation and reduce costs

3. Data Analysis and Reporting:

• Collect and analyze event data to track key performance indicators (KPIs) and measure success

• Create comprehensive reports on event outcomes, attendee feedback, and financial performance

• Use data insights to inform decision-making and improve future event strategies

4. Technology Integration:

• Leverage event management software and tools to enhance planning and execution processes

• Collaborate with AV and technology teams to ensure seamless integration of tech solutions

• Stay current with emerging event technologies and recommend innovative solutions

5. Financial Management:

• Manage event budgets, process invoices, and perform reconciliations

• Analyze spending patterns and identify cost-saving opportunities

• Develop forecasts and financial reports to support strategic decision-making

6. Employee Experience and Workplace Support:

• Support Future of Work programs, coordinating hospitality and experiences

• Track and analyze space usage data to optimize workplace efficiency

• Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety

7. Continuous Improvement:

• Stay informed about industry trends and best practices in event management and operations

• Propose and implement innovative ideas to enhance event experiences and operational efficiency

• Participate in professional development opportunities to expand skills and knowledge

What you need to succeed:

• 2+ years of experience in hospitality environments, contributing to events and/or AV service operations

• Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel

• Proficiency in data analysis tools and event management software

• Experience in process improvement and operational efficiency

• Excellent project management and organizational skills

• Adaptability to learn new systems

• Strong problem-solving skills and ability to think creatively

• Outstanding attention to detail and commitment to accuracy

• Excellent communication and interpersonal skills

Preferred skills:

• Knowledge of AV industry-related equipment and terminology

• Experience with data visualization tools and creating dashboards

• Familiarity with project management methodologies

• Involvement in industry-related associations

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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