Director, Hub Tech Lead, Advisor Journey

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role

As a "Director, Hub Tech Lead, Build my Business Hub" and a member of the Hub leadership team in a shared leadership model, the Hub Technical Lead drives the technology strategy and delivery across the hub and any other areas required to support Sun Life Distribution technology.

The Hub’s mission is to enable Sun Life advisors to grow their business through digital tools that improve the ease of communication with Clients, maintain a strong digital presence that drives engagement, and build and nurture the client relationships and streamline operations. The Hub is also responsible for ensuring use of the right practices, helping to problem solve and keeping all squads in the hub invested and collaborative. This role works closely business and technology equivalents across various functions to ensure alignment of development and technology solution delivery.

What you'll be doing

• Educate teams on end-to-end journey and its process components & pain points
• Identify shared components / capabilities and align with technical & architecture requirements
• Support teams as escalation point for constraints and roadblocks
• Champion product and process simplification
• Development and maintenance of the Hub delivery roadmap
• Communicate priorities to Squads based on the roadmap
• Jointly lead & orchestrate the prioritization, selection, and “incubation” process (e.g., business unit outreach, prototyping & co-creation, design thinking, business casing, financial oversight, etc.)
• Define replicable methodology and entrance / exit criteria in agile way of working
• Act as the ‘face’ of the journey stage in partnership with the Hub Owner to the organization from idea to kickoff through to implementation; manage stakeholders
• Own long-term Hub technology roadmap, including integration points with other hubs, journeys or platforms.
• Drive strategic business casing & opportunity sizing for the Hub

What you'll need to succeed

Domain Expertise

• Deep knowledge of relevant domains/products/experiences of the journey stage, which includes delivering holistic advice (life, wealth, health) digitally to our clients
• Experience delivering large-scale digital/agile transformations
• Experience developing & shaping strategy for a product area or large program
• Broad network and ability to influence across the organization is critical
• Vendor management experience including vendor selection, contracting, integration, and oversight.

Agile Experience

• Experienced in or excited to learn Agile way of working (e.g., quick iterations with done better than perfect)
• Experience delivering agile at scale (e.g. SAFe)
• Experience applying design thinking principles for a variety of end users

Individual Skills

• Ability to set a vision and map the steps to achieve that vision
• Ability to translate day-to-day learnings and team inputs into strategic actions
• Aptitude for distilling high-level input into clear recommendations, deliverables, and actions
• Ability to both grasp big picture and have rigorous attention to detail
• Ability to influence a diverse group of stakeholders - strong leadership, communication, and stakeholder management skills
• Strong problem solver with ability to lead teams to push solution concepts and quickly structure and break down problems
• Proven ability to build and cultivate trust-based relationships with diverse individuals within the team and client
• Strong communication skills with ability to get things done, drives work through completion, while also collaborating with team

Mindset & Behaviors

• Strategic thinker; thrives in face of ambiguity & uncertainly
• Critical thinker and passion to challenge status quo to find new solutions and drive out of the box ideas, embraces change
• A servant leader who believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn - pushes the team to do the same
• Experimental mindset to drive innovation and continuous improvement of team

Assets

• Experience with Advisor digital technology
• Experience leading Scaled Agile delivery

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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