Bilingual Team Lead, New Business

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

You believe life is about aiming high and making an impact. At Sun Life Financial, we work together, share common values and help each other grow and achieve goals.

The Individual Insurance and Investments business unit represents close to 30 per cent of all Sun Life Financial global revenue and more than 50 per cent of Canadian earnings. We're a top provider of life, health and wealth products in the Canadian marketplace.

What will you do?

• Lead and develop a team of Case Managers in order to deliver high quality and timely service that reflects our commitment to partnership, problem solving and an exceptional advisor experience.
• Drive a high performance culture by maintaining or exceeding our 98% monthly team accuracy result by coaching & managing employees and through work distribution.
• Build strong relationships with our clients, advisors, distribution partners which are important to maintain our business. It is our goal to be the partner of choice and ensure we are “easy to do business with”
• Taking ownership to resolve clients and advisors issues to build trust and confidence with an appropriate sense of urgency by handling escalations with an owner’s mindset.
• Help team members assess their career objectives and support developmental needs in achieving those goals
• Lead or partner in projects or initiatives that support our department goals

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Strong leadership and relationship-building skills
• Strong organizational skills to manage workflow daily and to optimize the abilities of the team in meeting service commitments for quality and speed
• Ability to react to change positively and support change effectively.
• Collaborative spirit in working with reporting employees and peers to find innovative solutions
• Ability to assess team members' strengths and developmental needs and deliver motivating feedback to inspire growth and development

Assets

• Previous leadership / supervisory experience
• Knowledge of CSW and associated processes
• Understanding of New Business functions

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• Supportive leadership who’s focused on your success and well-being
• Endless growth opportunities with multiple career paths in our dedicated channel, independent channel, high net worth and underwriting risk management teams
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

We also offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Pay for performance reward
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
• Investment in not-for-profit organizations that are important to you

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: