Bilingual Billing Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

Join our team as a Billing Administrator and contribute to the management of billing processes for our diverse clientele, including I/A (Insured), P/A (Policyholder-administered) and ASO (Administrative Services only) Group Benefit clients. Your role will ensure seamless financial operations, crucial to our team's success.

What will you do?

• Code self-administered premiums by benefit and billing group
• Audit the integrity of the lives, volumes, rates, premiums, and taxes submitted by policy-administered clients
• Review the status of terminated policies and perform the final financial review
• Set up ASO cases on the mainframe system
• Compare the ASO agreement to the actual setup of the case to ensure accurate billing
• Process claims adjustments and related accounting transactions for claim write-offs and stop-loss
• Manage the collection of all outstanding receipts, premiums, and ASO deposits while meeting daily, weekly, and monthly deadlines
• Perform other related administrative tasks as needed

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Excellent customer focus to handle difficult client-related issues
• Strong time management skills to meet daily deadlines
• Ability to work well under pressure to manage departmental project initiatives with customized deadlines
• Proficiency in Excel, including experience with Macros
• Knowledge of Group Benefits and the administration of Self Administrative and ASO practices is an asset
• Good knowledge of accounting principals for Insured and ASO arrangements is an asset

Reasons why you should join us under the sun

• The opportunity to move along a variety of career paths with amazing networking potential
• A caring, supportive, and inclusive culture
• Time off giving you the flexibility to focus on the moments that matter. 15 days vacation per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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