Analyst, Supplier Relationship Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst supports the Team Leader, Supplier Relationship Management in the day-to day operations supporting our service providers. The Analyst will work with Supplier Relationship Management Team ensuring service levels, quality and reporting received from our service providers exceeds the demands of our business partners.

What will you do?

• Monitor quality, Key Performance Indicators (KPIs), forecasts and turnaround times to ensure consistency of service levels and standards related to our service providers.
• Participate in various projects including new technologies, processes, and practices.
• Support the integration of new service providers into SRM model for day-to-day activities.
• Problem solve for invoice discrepancies and anomalies.
• Develop and administer monthly Finance reconciliation that outlines the variances between actual and plan expenses.
• Act as point of contact for escalations (first level of escalation) presented by service providers, internal business partners and SRM team members.
• Create and maintain training and procedures documentation.
• Provide training to internal business partners on systems, processes, and the role of SRM.
• Maintain SRM information in appropriate systems. i.e., configuring user/access, performance tracking, general updates, auditing.

What do you need to succeed?

• Strong analytical, problem solving, communication skills (written and verbal) and decision-making skills .
• Superior relationship management skills to leverage during interactions with service providers and internal business partners.
• Strong organizational and time management skills to handle diversity of the job, to meet client needs and adapt to changing business environment, client needs and changing priorities.
• Innovative, looks for new approaches to the way things are done.
• Experience in supplier relationship management, procurement or purchasing.

Requirement:

Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)

Assets

• Strong Excel skills
• Accounting/financial/data analysis experience
• College/University degree in a related field or 3 years related experience
• Experience with project management and business analysis

What's in it for you?

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• Wellness programs that support the three pillars of your health - mental, physical and financial
• A friendly, collaborative and inclusive culture
• Working together, sharing common values and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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