Sales, Service and Marketing Manager

Reporting to the General Manager of Soucy Track Systems, the objective of this strategic role is to define a business strategy to increase sales and market share for the Soucy Track product line, develop an action plan and direct sales, marketing and customer service operations. 

If you thrive on challenges and are recognized for your sense of action, this is a great opportunity to play a strategic role within our organization.

Here's an overview of your tasks: 

• Ensure the implementation of strategies enabling the sales, marketing and customer service department to achieve the organization's objectives;
• Develop and implement strategic sales plans to achieve growth objectives;
• Participate in the preparation of annual sales and marketing budgets and ensure that they are respected;
• Oversee the development of marketing, communications and events strategies, activities and tools to ensure the company's positioning, reputation and visibility, as well as customer loyalty, with a constant focus on improving sales;
• Oversee the development of strategies to improve performance and optimize processes in customer service, sales support activities and after-sales service, with a view to ensuring full customer satisfaction;
• Participate in the development of various sales and warranty programs;
• Establish and rigorously monitor performance indicators linked to sales, market trends and competitive intelligence, and target business and improvement opportunities;
• Develop and maintain strong business relationships with customers;
• Coach territory managers and, when required, participate with them in strategic meetings with customers and help them maximize sales opportunities;
• Ensure the professional development of team members and the training of territory managers in sales techniques and approaches, as well as in the advantages and features of our products;
• Provide strategic alignment to the Territory Manager team in planning, managing travel, visiting customers and negotiating agreements;
• Work closely with product development teams;
• Ensure proper CRM management;
• Stay attuned to the market and create an environment where customer feedback is shared quickly and accurately with the various departments.