Sr. Manager - Sales Engineering

Job Title: Sr. Manager - Sales Engineering

Location: Mississauga (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

What We’re Looking For

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your management, leadership skills as we as understanding of computer networking principles, your strong problem-solving abilities in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

Sales Engineers are responsible for satisfying the needs of new and existing customers to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on support cases as needed. This position demands managing a fast-paced Sales Engineering team and making sure the team maintains a high level of customer service through all interactions as a SOTI representative.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Develop, grow and support the sales engineering team
• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken and caring persona as an effective representative of SOTI
• Conduct onsite and remote demonstrations of SOTI products
• Ensure continuous learning of changes and new additions in the portfolio of SOTI products
• Provide escalation channel for pre-sales technical support to prospective customers
• Analyze SOTI's market segment and generate recommendations for product roadmaps
• Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues to support the sales engineering team
• Provide email and telephone based pre and post-sales, technical support for our software products where needed to support the sales engineering team members

Experience You’ll Bring

• 10+ years of experience in pre-sales / sales engineering technical support to prospective customers, provide email and telephone based pre and post-sales, technical support for any software products.
• Coaching and team building experience in a fast-paced technical environment
• Excellent written and verbal communication skills
• Solid understanding of computer networking principles (Firewalls, Network Protocols, Subnetting, etc)
• Knowledge of mobile computing platforms (Android, iOS and Windows Mobile)
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS, Analytics is an asset
• Knowledge of Active Directory, certificates, CRM solutions, Linux, Raspberry Pi is an asset
• Experience with databases, Microsoft SQL server, MY SQL, Oracle is an asset
• Experience with containerization and virtualization is an asset

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net

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