Customer Success Manager

Job Title: Customer Success Manager

Location: Mississauga (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Build relationships between customer and service teams
• Build trust and transparency with customers through regular meetings and interactions
• Responsible for driving customer loyalty and retention
• Drive voice of customers with internal stakeholders and product teams
• Proactively engage customers to do regular account health checks
• Evaluate and analyze customer needs to drive internal change as required
• Adapt to new products prior to and post-release
• Work with customers on upgrading or adopting new products
• Encourage customers to upgrade products to the latest versions and promote SOTI One Platform solutions
• Help with smooth transitioning from pre-sales to post-sales customers

Experience You’ll Bring

• Computer science, Computer Engineering, or related degree required
• 3-5 years experience in technical support, technical account management, or customer success positions strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Ability to generate and interpret customer health data
• Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Possess strong analytical skills
• Well-organized, with high attention to detail and the ability to prioritize tasks independently
• Experience with Salesforce is preferred

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.