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Sr. Adoption & Change Management Consultant

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Starting date : 1 position to fill as soon as possible

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

The Senior Adoption & Change Management Consultant is a customer-facing role, with the primary responsibility of helping customers adopt and optimize Microsoft 365 solutions.

We are seeking a passionate Senior Adoption & Change Management Consultant to deliver Softchoice Adoption & Change Management Services by creating and implementing change management strategies through direct engagement with our customers. This consultant will engage with senior leaders, executives, and end users to assess organizational change readiness, define business outcomes, develop and deliver communications programs, and develop personas and use cases.

You are passionate about helping clients align their business outcomes with their larger strategic goals. You love helping to make positive changes in the workplace.

What you'll do:

  • Assessing the customer’s current state, readiness, and maturity for Microsoft 365 adoption, and identifying gaps and risks.
  • Developing and executing adoption and change management plans that align with the customer’s business objectives, vision, and culture.
  • Apply change management best practices and methodologies such as stakeholder engagement, communication and awareness planning, personas and use cases, and ongoing measurement.
  • Facilitate workshops, webinars, and events to educate and engage the customer’s end users, champions, and business stakeholders.
  • Capturing business objectives and detailed end user requirements to further identify challenges within the organization and areas for targeted improvement.
  • Defining and measuring success metrics and monitoring progress to achieve those metrics.
  • Collaborating with the Adoption & Change Management Trainers to promote knowledge transfer and provide recommendations on training plans.
  • Customizing customer-facing materials which may include: PowerPoint presentations, quick reference guides, communications, and/or user instructions.
  • Working with the technical project delivery team to align adoption delivery plans with the technical implementation.
  • Contributing to cross-team efforts to provide and maintain customer facing documentation and adoption and change management collateral.
  • Assisting with onboarding and training of new hires.
  • Mentoring and coaching Adoption & Change Management Consultants on adoption and change management methodologies and best practices to continually improve the adoption consulting standard.
  • Identifying future adoption and change management needs and contributing significantly to content creation and maintenance of our content library.

What you'll bring to the table:

  • Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
  • 5+ years of experience in similar role.
  • Bachelor’s degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree is preferred.
  • Prosci Change Management Certification, or other equivalent change management certification is preferred.
  • Strong facilitation skills with stakeholders at all levels of an organization including end users, vendors, management, and executives.
  • Demonstrated written and verbal communications skills at all levels of an organization including end users, vendors, management, and executives.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
  • Ability to work as part of a geographically diverse team.
  • An excellent working knowledge of Microsoft Office 365 technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365 related technologies.
  • The ability to travel up to 15% of the time.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

  • We offer hybrid and remote working opportunities.

  • Comprehensive benefits from day one of employment.

  • We offer meaningful work and opportunities for career growth.

  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

  • We offer an opportunity to build and grow a career in the technology industry.

  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.

  • Softchoice has been certified as a Great Place to Work in the United States for several years.

  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5747


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