Guest Services Agent - Front Desk

Grow your career with a company that shares your passion! Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next - Guest Services Agent

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 53 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada!

Position: Guest Services Agent - Front Desk

Unit: Mt. Milligan

Point of Hire Location: Prince George (bussing to/from site from PG)

Rotation: 28 days on / 14 days off (10 hour shifts)

Wage: $19.67 per hour

The Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities.

Primary Responsibilities

• Processing check-ins and check-outs daily including issuing of room keys, processing walk in reservations, and issuing badges.
• Managing room assignments and availability according to SOP’s and client’s standards.
• Accurate record-keeping for guest and stay information.
• Liaising with the Accommodations team to ensure room availability.
• Complete room transfers according to the SOP with manager approval.
• Completing daily occupancy information reports as required by Sodexo and JFJV (the Client).
• Reviewing and verifying weekly and monthly occupancy data for accuracy and processing month end reports.
• Making photocopies or preparing documentation as requested.
• Organization and filing of all paperwork (e.g., registration cards, rule signoffs, electronic reports, etc.)
• Providing friendly and prompt service to guests and clients approaching the front office, email and on the phone.
• Assisting with guest inquiries and forwarding to the correct personnel as required.
• Managing and processing guest feedback and service requests in a timely manner.
• Completing audits on occupancy information and recreation equipment.
• Reviewing and responding to emails as required daily.
• Communicating and reviewing communication daily with the GSA who is taking over their workstation.
• Complete inventory as assigned.
• Processing maintenance service requests when issues are reported to the front office.
• Handle guest inquiries/complaints and escalate to Guest Services Manager/Assistant Guest Services Manager and Recreation and Wellness Coordinators as required.
• Supporting overall operations by completing various tasks such as posting information to boards as instructed, aiding housekeeping and security with information required to do their jobs effectively, answer radio, record teamster trips, processing work orders and administering equipment etc.
• Data entry and data confirmation as assigned.
• Complete night audit process.
• Complete all training tasks as assigned.
• Be familiar with all Standard Operating Procedures and offer feedback when required for changes and improvements to the overall Guest Services Program.
• Assist coworkers as needed with the tasks assigned to their workstations.
• Following all safety procedures and participating in safety programs.
• Other tasks as deemed necessary by the Accommodation Manager, Guest Services Manager, Assistant Guest Services Manager, Assistant Accommodation Managers.

Competencies

• High School diploma, GED, or equivalent experience.
• Working knowledge of standard office practices and procedures (emailing, filing, organization).
• 2-5 years previous large camp work experience as a front desk agent a strong asset.
• 1-2 years of front desk experience in a hotel environment. Preferably Marriott, Hilton, or Accor Brands.
• 1-2 years of experience using a property management system.
• 1-2 years of customer service experience.
• Preferred candidates will have the following:
  • Be proficient with Microsoft office including Excel and Outlook.
  • Experience using INNfinity.
  • Experience using Visionline.
  • Experience using travel booking systems.
• May accept an equivalent combination of education, training, and experience.
• Must have a good attendance record.
• Must have a good disciplinary record.
• May be required to work day shift, split shift, or night shift.
• Personal and professional integrity, appearance, and demeanor.
• Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress.

What Sodexo Can Offer You:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• Canada’s Top Employers for Young People 2019
• Canada’s Best Employers by Forbes 2019
• Diversity Inc. Top 50 employer 2019

· And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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