Senior UX Designer to integrate user research into product designs and design practices for web and mobile applications - 18933

S.i. Systems telecommunications client is looking for a Senior UX Designer to integrate user research into product designs and design practices for web and mobile applications - 18933

This is a 12-month contract to start with chances of extension, fully remote (PST hours required).37.5hrs/ week

Must Have:

• 5+ years as a UX Designer with experience performing user research for web/mobile applications
• Previous experience performing in-depth-interviews, online/offline focus groups, ethnography, diary studies, surveys, etc.
• Testing capability (lean approach, agile environment)

Nice to Have:

• Customer service experience
• E-commerce, branding, design and information architecture
• Experience setting up a research mentorship program

Responsibilities

• Provide best in class research practice and ensure the quality of research achieves project goals by working closely with cross functional teams in identifying the best research method based on project requirements, timelines, and resources
• Advocate, champion, and evolve the user research practice
• Identify and execute upon the best methodology for a given situation - in-depth-interviews, online/offline focus groups, ethnography, diary studies, surveys, etc.
• Educate team members on user research best practices and keep them informed on evolving methodologies
• Work with teams to ensure projects that require usability testing and exploratory research are supported
• Recruit participants, create test plans, set up for and facilitate moderated usability testing, perform quick thorough analysis, and share findings with the team so they can action insights and inform product strategy and design
• Methodically organize data collected during sessions to write reports and form an easily accessible library of findings