Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB) for

Our valued crown corporation client is seeking a Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB)!

Initial 1-year contract with a strong possibility of two additional 1-year extensions. 7.5 hours per day, Monday to Friday. Contract can be worked 100% remotely (in EST timezone) but preference will be given to candidates who are able to accommodate a hybrid 2 day/week on-site schedule in Ottawa, ON.

Responsibilities:

• Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
• Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
• Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
• Establish a technical project plan with key milestones and providing status updates
• Create ServiceNow epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Report on development work progress
• Work with the support team to ensure transition from development to operation
• Provide guidance and expertise to various stakeholders throughout the life of the project
• Communicate and collaborate with project team members and key stakeholders throughout the life of the project

Must-have Skills

• 5+ years of demonstrated experience as a ServiceNow Technical Advisor, Lead, or similar role
• 5+ years of experience with ServiceNow CMDB (Configuration Management Database)