Senior ServiceNow Project Manager required to support Portfolio Manager on ServiceNow implementation project. (189075)

Our GTA based, Municipal Government Client requires the services of a Senior ServiceNow Project Manager to support Client's Portfolio Manager on ServiceNow implementation project.

ROLE:

The Project Manager Specialist- Technology Service Management is required to accomplish the required tasks from planning, organizing, leading and controlling

the administration of all aspects of the project. This Project Manager will oversee the deliverables within the planned schedule of ServiceNow Program. This Project

Manager will be required to work on hybrid model (3 times a week in the office).

Duties

1. Prepare Project definition, scope documents with guidance from management

2. Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle

3. Manage all Project work plans, Enterprise stage gates documents, update schedules and report progress against plan

4. Prepare budget estimates with guidance from management and track ongoing Project expenses

5. Facilitate expense approvals and adhere to procurement and finance requirements and approval policies for project-related activities to support Project internal leadership

6. Prepare communications to senior management through guidance from senior Project manager/Program Manager or development management

7. Research project management tools or other topics in support of current and future efforts

MUST HAVE:

• Extensive experience managing enterprise-wide IT transformation projects in complex, multi-departmental environments, including budget/timeline
• management, scope definition, resource allocation, risk and issue management, organizational change management.
• Strong background in contract negotiations, procurement processes, and vendor/contract management to ensure effective ServiceNow partnerships
• and delivery outcomes.
• Experience delivering projects using agile methodologies with tools, including backlog management, sprint planning, and iterative delivery.
• Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate
• agile/iterative principles
• Expertise in velocity-driven sprint planning and execution, including maintaining sprint schedules, facilitating scrum ceremonies, and proactively removing blockers for ServiceNow project teams.
• Project Management Professional (PMP) certification is mandatory.
• Certified Scrum Master (CSM) certification or ServiceNow is considered an asset.