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S.i. Systems

Senior Secret cleared Change Manager with experience in developing and implementing engagement, training, and organization alignment activities for a large

S.i. Systems

Ottawa, ON

  • Number of positions available : 1

  • To be discussed

  • Contract job

  • Starting date : 1 position to fill as soon as possible

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Our valued public sector Client is looking, a Senior Secret cleared Change Manager with experience in developing and implementing engagement, training, and organization alignment activities for a large business improvement initiative .

The Public sector client is looking to align their Program of Change initiative with the International Service Delivery Transformation initiative, to create synergy between the two initiatives as they share the same pool of rotational staff.

They plan to Strengthen client relationships and enhance service excellence culture leveraging digital practices and innovations. Improved Client services: service agreements, service standards, client satisfaction, client engagement, service culture, innovative service offerings.

Tasks, But not limited to
  • Develop and implement an effective engagement and communication strategy and related engagement activities and communications collateral;
  • Identify expected and potential points of organizational resistance and develop counter strategies to reduce resistance, address doubts and uncertainty and foster a positive acceptance of change;
  • Identify individual and organization unit performance management criteria, strategies and metrics related to the Service Desk and service support operations;
  • Responsible for leading other functional staff to define business strategy and processes in support of transformation and change management activities;
  • Develop training and performance support strategies to address gaps in skills and competencies and support the expected improved Service Desk and service support operational performance;
  • Analysis and development of business architecture requirements design, process development, process mapping and training;
  • Conduct readiness and impact assessments, oversee the creation of specific organizational change and stakeholder engagement strategies and plans with respect to training and orientation of employees for each major change impact;
  • Oversee the development of detailed work plans based on the change agenda and how the various changes will need to be implemented;
  • Provide direction and advise on the design and development of all change deliverables, including but not limited to; change impact assessments; change readiness, acceptance, and adoption measurement tools; training and learning materials; questionnaires; presentations and communications collateral;
Must have:
  • Secret Level Clearance (Level 2)
  • 10 years as a Change Manager
  • IM/IT related certification in either Service Management (e.g. ITIL) or Project Management (e.g.PMP).
  • University Degree or College Diploma
Nice to Have:
  • 7+ years completing change management services for IT Service Management project
  • 7+ years leading change management plans and strategic initiatives for large public sector organizations.
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

133729

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