Senior Secret Cleared Business Analyst to assist in the implementation of an Enterprise ITSM Tool
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on April 26th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our valued public sector client is looking for a Senior Secret Cleared Business Analyst (10+ years) to assist in the implementation of an Enterprise ITSM Tool.
Our Federal Government Client is working on Phase 2 of the ITSM tool implementation, also known as the Onyx Project, adding services and processes within interdepartmental teams. The Business Analyst will be supporting the BMC Remedy (ITSM tool) customization.
Responsibilities:
- Implementing the Enterprise ITSM tool and perform analysis to understand the operations, structure, and policies of the department.
- Conduct requirements workshop such as Joint Requirements Planning (JRP) and Joint Application Development (JAD) sessions
- Identify modifications that may be required to the automated processes and write gap analysis documents
- Analyze and document any events to which the Enterprise ITSM tool must respond, such as input from customers or other ITSM processes
Must have:
- Experience with a large-scale, enterprise implementation of at least one (1) ITSM tool project (BMC or Remedy)
- ITIL Certification Foundation v3 (or V4); OR ITIL experience and willingness to obtain the certification
Nice to have:
- Experience with the BMC Remedy Service Management Suite and BMC Digital Workplace Advanced, or equivalent industry tools.
- Experience mapping process flows in swim lane diagrams and wireframe
Requirements
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