Senior Genesys Voice Engineer to design, troubleshoot, implement and upgrade the Contact Center line of Communication Technologies- SOW20240509IJ-1 & S

S.i. Systems public health client is seeking a Senior Genesys Voice Engineer to design, troubleshoot, implement and upgrade the Contact Center line of Communication Technologies- SOW20240509IJ-1 & SOW20240509IJ-2/ May 16th- 2

6 month contract to start.

MUST HAVE SKILLS:

• Experience with at least 03 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector (Beta)
• Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.
• Experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc..

JOB DUTIES:

Responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements. Also, should have good awareness of automation skills related to UCaaS & CCaaS technologies.

The scope of activities will include the following tasks:

• Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions
• Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.
• Assist with the preparation and installation of the Cisco voice network infrastructure.
• Lead or participate in Oracle SBC related projects.
• Provide network implementation / production cutover services outside of normal business hours, as required.
• Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
• Develop an understanding of the current Health Care standards as they relate to the Collaboration Service vertical.