Senior Business Consultant to plan and design an IT Service Management (ITSM) solution
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on April 8th, 2024
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Starting date : 1 position to fill as soon as possible
Description
The scope of work includes, but is not limited to, the following:
- implementing best practices for IT service management;
- installing and configuring the latest Jira ticketing system
- documenting the series of OCIO services
- transforming collaboration, knowledge sharing, and information management practices;
- providing new tools to enable the workforce to adopt and benefit from cloud services;
- improving our network infrastructure and telecommunications; and
- enabling a mobile workforce;
- Holds a valid ITIL certification
- 15 years experience as a Business Consultant with 5 of those years working with federal government departments, agencies, or Crown Corporations
- 2 project where they were responsible for planning and designing an IT Service Management (ITSM) solution for a federal Government of Canada department or agency.
- 3 project where they performed LEAN process improvement for a federal Government of Canada department or agency
- 15 years experience participating in the development and implementation of business improvement processes and programs
- 15 years experience analyzing “as-is” environments and identifying organizational business opportunities for improvement and streamlining of business processe
Requirements
undetermined
undetermined
undetermined
undetermined
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