Junior Contract Administrator to plan, organize and coordinate a variety of complex, multi-partner energy management programs, products and services. This

Our client is looking for Junior Contract Administrator to plan, organize and coordinate a variety of complex, multi-partner energy management programs, products and services. This includes contract management, program support, customer service, reporting.

1 year contract, possible extension, Hybrid in Greater Vancouver, BC

Must haves:

• 3+ years experience in procurement contract managements
• 1 year experience with procurement/supply chain management systems (SAP)
• Advanced English skills for professional environment, written and spoken
• Strong Time management skills
• Strong Customer Service and Relationship Management
• Bachelor’s degree in Business, Law, Economics, or related discipline, or equivalent

Responsibilities:

Contract Management

• Establishes and maintains key relationships with program contractors/consultants to provide direction and resolve issues related to contract administration, contract management approaches, policies, standards and procedures, including: developing and maintaining program delivery processes to meet program requirements; keeping up-to-date on Contract Requests (CR), Contract Change Requests (CCR) and invoices in the system; performing file reviews for quality assurance purposes; preparing briefing notes on change requests for approval; liaising on invoicing and contract management issues; interpreting and answering questions on program administration policy; investigating and responding to customer concerns or complaints; monitoring contract terms to identify current expenditure, contract end date and remaining expenditure, and create CCRs if contract terms need to be extended.
• Organizes and implements program launches in cooperation with development stakeholders, including: developing contract terms and conditions; leading the RFP process for contractor selection (RFP development, proposal evaluation, contract preparation); developing, designing and conducting internal and external program, product and service operational and delivery training; ensuring program users adhere to established program policies and procedures.

Program Development and Delivery

• Oversees and coordinates the application management of information systems associated with various programs, including: planning and developing program-specific IT solutions; liaising with software developers/contractors regarding software and information system changes and upgrades; providing instructions to database development contractors to implement software changes; working with other stakeholders to resolve database issues; analyzing requirements and developing databases and report formats; performing testing on various program databases; liaising with IT contractors on multiple databases for various programs.

Customer Service and Relationship Management

• Maintains effective working relationships with team members and cross-functional departments, and provides training on operational processes and technical support on database issues and reports. Advises Program Manager on operational strategy.
• Promotes a positive customer relationship by monitoring the customer’s experience through direct customer contact, including attending site visits with program contractors/consultants as required, and advising the Program Manager on any concerns or ways to improve service. Ensures installers perform to program standards.