Jr. Service Representative to join the Payments Processing Group for our large banking client - 63626-1

Location: Hybrid (Montreal, 1-3 days in office/month)

Duration: 12 months

Working Hours: rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines. Must be able to travel to office for training period.

Job Description:

This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

Job Responsibilities:

• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
• Working through their request queue with both speed and accuracy

Must Have Skills:

• 1+ year experience in Customer Service
• Data Entry experience
• Excellent typing skills- a speed of 50 words/minute at minimum
• Microsoft Office

Nice to Have Skills:.

• Bilingualism (French/English)
• Previous financial teller exp
• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage