Intermediate ITSM Change Analyst with experience with ServiceNow

Our Insurance client is looking for an Intermediate ITSM Change Analyst with experience with ServiceNow

Location: 100% Remote

Duration: 6 months

Work Hours: 7.25 hours a day

Responsibilities:

• Managing the end-to-end change management process covering the change lifecycle, providing metrics and reporting, and driving process improvements.
• Maintaining and providing continuous improvement to existing/new change request documentation, technical assessments and consolidated change schedule
• Facilitating Technical Advisory Board meetings (TAB), Change Approval Board meetings (CAB), including Emergency CAB meetings (ECAB), to review and receive from stakeholders an appropriate action: adjust/approve/reject requests and proposals for change
• Change Management Methodology & Tools
• Defining policies governing all types of changes to meet future needs.
• Provides input into the selection of and leverages a centralized ITIL ticketing and reporting system
• Creating and disseminating documentation of processes and procedures related to changes and change management
• Using change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
• Investigating any issue or risk from planned changes that could significantly impact day-to-day business operations and reporting to Operations leadership
• Ensuring all change management processes and procedures are in line with appropriate compliance, regulatory, and internal control standards

Must Haves:

• 5+ years of ITSM Change Management experience
• Managing Change management tickets
• ServiceNow
• Baseline understanding of technical aspects of changes, including infrastructure, security, database and application changes